Abstract:
Is Ventyx a true "total solution provider" for energy and utility companies? TEC principal analyst P.J. Jakovljevic discusses Ventyx's strategy with its product marketing team. In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies j (...)
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Ventyx—Utilities’ One-Stop-Shop Provider? PJ Jakovljevic - February 2, 2012. Comments: 0.
Published:
2012-02-02
Abstract:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Krono (...)
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service level agreement article:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this...
Published:
2011-12-02
Abstract:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers a (...)
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service level agreement article:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his ...
Published:
2011-10-27
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service level agreement article:
... briefing under a non-disclosure agreement (NDA) about ... upon their Infor product specialization, level of certification ... in the cloud (see my recent article on the ...
Published:
2011-06-30
Excerpt related to
service level agreement article:
... announced on April 7, 2011 an agreement to acquire ... and reliability, and product parts, service, and maintenance ... PDMLink is fluent with workgroup level CAD data ...
Published:
2011-05-11
Abstract:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst P.J. Jakovljevic and Infor’s SCM product managers on the S&OP market. With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor (...)
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service level agreement article:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst PJ Jakovljevic and Infor’s SCM product managers on the S&OP mark...
Published:
2011-05-02
Excerpt related to
service level agreement article:
... expand its footprint judiciously is paying off.As discussed in TEC’s recent article entitled A Candid Conversation with a Field Service Workforce Management ...
Published:
2011-04-04
Excerpt related to
service level agreement article:
... With its entry-level solutions for small ... offers advanced service management, agreement management, and ... aforementioned focus on extraordinary customer service. ...
Published:
2011-03-25
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
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service level agreement article:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published:
2011-03-07
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to
service level agreement article:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published:
2011-03-07
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... For the on-demand entry-level ServiceTycoon solution ... class suite of solutions, any service organization with ... entered into a global reseller agreement with SAP ...
Published:
2011-02-18
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service level agreement article:
... I am in table thumping agreement with Carl. ... job performance, which at a company level results in even ... many aspects including the culture, service levels, staff ...
Published:
2011-02-17
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... to interface with services across a service oriented architecture ... size of customer base, the level of user ... recognized ratably over the term of the agreement. ...
Published:
2011-01-27
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... Integrated within the Service Optimization Suite, ClickAnalyze provides executive level summaries, as well as operational detailed reporting and analysis by ...
Published:
2011-01-18
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... a few years back, although the agreement with Infor ... product catalog supports many product and service offering structures ... one can, say, add a level between a ...
Published:
2010-11-17
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... nor is there any exclusivity agreement between Accenture ... and a few dozen mid-level customer-facing ... at alternative models through specialist service providers. ...
Published:
2010-11-02
Abstract:
This book simplifies explanations in order to understand the functionality related to operations and supply chain management in process manufacturing. Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation (...)
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service level agreement article:
This book simplifies explanations in order to understand the functionality related to operations and supply chain management in process manufacturi...
Published:
2010-09-15
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... go for sourcing to achieve corporate-level efficiency and ... multi-tenant software as a service (SaaS) delivery ... entered into a settlement agreement and Brightpoint ...
Published:
2010-09-10
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... SOA relying on the Progress Sonic enterprise service bus (ESB ... works well with Microsoft on the UI-level). ... the midmarket, but how will this agreement affect Infor ...
Published:
2010-08-24
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... Certainly, this increased level of Darwinism (survival of ... solutions for applications for service industries (architecture ... the signing of an agreement for Aldata ...
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2010-08-09
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