It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog

... of ChainLink Research, has featured Dr. Cohen’s article along similar ... understand the cost impact of their PBL and service level agreement (SLA) initiatives. ... blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 43k - 2008-03-05

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... This article focuses specifically on contracts—better known as service level agreements (SLAs)—between multiple parties in the supply chain. ... http:/.../Research/ResearchHighlights/ERP/2008/04/research_notes/TU_ER_SC_DB_04_21_08_1.asp - 18k - 2008-04-21 Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

The ASP Decision

by P. Hennigan ... This article provides some simple guidelines for determining if you should ... The formal Service Level Agreement (SLA) will then establish the framework for ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/12/research_notes/GA_EV_PEH_12_06_00_1.asp - 20k - 2000-12-06 Summary: The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

The ASP Decision

by P. Hennigan ... This article provides some simple guidelines for determining if you should ... The formal Service Level Agreement (SLA) will then establish the framework for ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/12/research_notes/GA_EV_PEH_12_06_00_1.asp - 20k - 2000-12-06 Summary: The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

Supply Chain Management: Morphing the Functional Scope of Service ...

by P.J. Jakovljevic and Olin Thompson ... management, which is the main focus of this article, consists of ... service technicians, across service regions to meet service level agreement (SLA) commitments ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_30_05_1.asp - 26k - 2005-07-30 Summary: The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

Minimizing The Total Cost of Technical Support for Enterprise ...

by David Bourque ... This article will examine the implicit costs behind the support plans, and help ... A second criterion for software selection is the service-level agreement (SLA). ... http:/.../ResearchHighlights/TechnologySelections/2006/11/research_notes/TU_TS_DB_11_20_06_1.asp - 16k - 2006-11-20 Summary: Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

The Lexicon of CRM - Part 3: From R to Z

by Randy Garland ... SLA - Service Level Agreement. This is the agreed-upon level of service that will be ... structures to support the automotive industry (both sales and service). ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TU_CR_RGG_11_02_01_1.asp - 18k - 2001-11-02 Summary: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

Technology's Role in Strategic Human Resources

by Michael Nosil ... scope of services and performance levels clearly defined in a service level agreement? ... This article appears courtesy of the International Association for Human ... http:/.../Research/ResearchHighlights/HumanResources/2006/06/research_notes/MI_HR_XMN_06_05_06_1.asp - 16k - 2006-06-05 Summary: The human resources (HR) department can and should deliver contributions to the organization's bottom line. Through technologies and service providers, HR can move from being merely a cost center to being an essential component for achieving corporate objectives.

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Intensified “C-Level” executive turnover (ie according to the Financial Week’s ... a standard, on-site license or software-as-a-service (SaaS) agreement. ... blog.technologyevaluation.com/.../ - 43k - 2008-01-14

Are You Adequately Protecting Your IT Infrastructure Components ...

by Teresa Wingfield <% articleid = 4219%>. ... http:/.../Research/ResearchHighlights/Security/2008/01/research_notes/MI_ST_XTW_01_11_08_1.asp - 31k - 2008-01-11 Summary: Components such as applications, databases, web servers, directories, and operating systems rely mostly on built-in security features. But passwords and privileges are hardly enough, considering that many users have elevated privileges and fail to follow established corporate procedures.