Service Level Agreement Article

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... This article focuses specifically on contracts—better known as service level agreements (SLAs)—between multiple parties in the supply chain. ... http:/.../Research/ResearchHighlights/ERP/2008/09/research_notes/TU_ER_SC_DB_09_01_08_1.asp - 18k Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... This article focuses specifically on contracts—better known as service level agreements (SLAs)—between multiple parties in the supply chain. ... http:/.../Research/ResearchHighlights/ERP/2008/04/research_notes/TU_ER_SC_DB_04_21_08_1.asp - 18k Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog

... of ChainLink Research, has featured Dr. Cohen’s article along similar ... understand the cost impact of their PBL and service level agreement (SLA) initiatives. ... blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 53k - 2008-03-05

The ASP Decision

by P. Hennigan ... This article provides some simple guidelines for determining if you should ... The formal Service Level Agreement (SLA) will then establish the framework for ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/12/research_notes/GA_EV_PEH_12_06_00_1.asp - 20k Summary: The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

To SaaS or Not, Is That a Question? – SaaSy Discussions (Part ...

... for online payment processing, uptime service level agreement (SLA) monitoring ... conclude with Internet hosting service considerations as ... Interesting article. ... blog.technologyevaluation.com/.../05/29/to-saas-or-not-is-that-a-question-–-saasy-discussions-part-iib/ - 72k - 2009-05-29

Supply Chain Management: Morphing the Functional Scope of Service ...

by P.J. Jakovljevic and Olin Thompson ... management, which is the main focus of this article, consists of ... service technicians, across service regions to meet service level agreement (SLA) commitments ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_30_05_1.asp - 25k Summary: The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

To SaaS or Not, Is That a Question? – SaaSy Discussions (Part ...

... for online payment processing, uptime service level agreement (SLA) monitoring ... conclude with Internet hosting service considerations as ... Interesting article. ... blog.technologyevaluation.com/.../ - 72k - 2009-05-29

Minimizing The Total Cost of Technical Support for Enterprise ...

by David Bourque ... This article will examine the implicit costs behind the support plans, and help ... A second criterion for software selection is the service-level agreement (SLA). ... http:/.../ResearchHighlights/TechnologySelections/2006/11/research_notes/TU_TS_DB_11_20_06_1.asp - 15k Summary: Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... This article will examine the implicit costs behind the support plans, and help ... A second criterion for software selection is the service-level agreement (SLA). ... http:/.../ResearchHighlights/TechnologySelections/2008/01/research_notes/TU_TS_DB_01_25_08_1.asp - 15k Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... This article will examine the implicit costs behind the support plans, and help ... A second criterion for software selection is the service-level agreement (SLA). ... http:/.../ResearchHighlights/TechnologySelections/2009/09/research_notes/TU_TS_DB_09_28_09_1.asp - 16k Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.