Service Level Agreement SLA Management - Consultants

... Home Showcases Consultants IT Monitoring and Management Service Level Agreement (SLA) Management. Consultants. Category: Service Level Agreement SLA Management. ... http:/.../showcases/consultants/cat/87363/Service-Level-Agreement-SLA-Management.html - 56k - 2008-03-24

Digite INC

(TEC) Technology Evaluation Centers offers enterprise software purchasers impartial and up to date information on software vendors and product capabilities. http://www.technologyevaluation.com/showcases/technology-Directory/D/14780/Digite-Inc.html - 33k - 2008-03-24

Supply Chain Management Systems for Service and Replacement Parts ...

by P.J. Jakovljevic and Olin Thompson ... often containing associated service level agreement (SLA) penalties ... The results included service level increases from 94 ... part availability or customer service. ... http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k - 2005-08-02 Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner

Case Study: Small Retail Chain Gears Up for Rapid Growth

by Christina Park <% articleid = 4124%>. ... http:/.../Research/ResearchHighlights/retail/2007/10/research_notes/PC_RT_CP_10_17_07_1.asp - 101k - 2007-11-28 Summary: Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger players in the industry, and to achieve rapid growth. The retailer found the right software with Aldata Solution.

ERP Showdown: A Case Study Lawson M3 vs. mySAP ERP vs. IFS ...

by Dylan Persaud <% articleid = 4112%>. ... http:/.../Research/ResearchHighlights/ERP/2007/10/research_notes/VS_ER_DP_10_10_07_1.asp - 101k - 2007-11-21 Summary: I'm Dylan Persaud, senior research analyst at Technology Evaluation Centers. Today, we are pleased to present a different kind of Vendor Showdown, one based on an actual enterprise resource planning (ERP) evaluation and selection conducted by one of the world's largest producers of construction materials

Product Lifecycle Management (PLM) Case Study

by Case Study Spotlight <% articleid = 4095%>. ... http:/.../Research/ResearchHighlights/PLM/2007/09/research_notes/LG_PL_XC_09_21_07_1.asp - 101k - 2007-12-14 Summary: Find out how one American manufacturer with a hot new product line found a product lifecycle management (PLM) system that would enable its team to meet demand in record time. Oddly enough, it was right under their noses the whole time

No Yawn Intended: Enterprise Applications Giant Introduces a Mid ...

by P.J. Jakovljevic ... with a so-called service-level agreement (SLA), individual ... In any case, software customers want to ... should certainly evaluate this optional service agreement. ... http:/.../Research/ResearchHighlights/ERP/2006/05/news_analysis/NA_ER_PJ_05_09_06_1.asp - 19k - 2006-05-09 Summary: Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

WEB Server Management - Consultants

... company specializing in software and services that provide real-time performance management solutions to assure the edge-to-edge service level goals of ... http://www.technologyevaluation.com/showcases/consultants/cat/87367/Web-Server-Management.html - 57k - 2008-03-24

What Is the Value Proposition of Support and Maintenance?

by P.J. Jakovljevic ... software operating problems, whereby service-level agreements (SLAs ... are not tied to the agreement (for example ... From Web-based to Service-oriented Architecture). ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_02_07_1.asp - 28k - 2007-04-02 Summary: Mature systems in any enterprise require an approach different from newer implementations to software support one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

Leading PLM Vendor Helps Major Canadian Electricity Producer ...

by Case Study Spotlight <% articleid = 4087%>. ... http:/.../Research/ResearchHighlights/PLM/2007/09/research_notes/LG_PL_XCO_09_14_07_1.asp - 101k - 2007-12-14 Summary: Faced with growing energy demands, Hydro-Qu c needed to shorten the design and construction time of hydroelectric construction projects. Working with Dassault Syst s, the company opted for a product lifecycle management (PLM) strategy to improve collaboration, reduce design risk, and shorten construc