Results 1 - 10 of about 33 for Service Level Agreement Case Study
Search took 0.19 seconds.
|
Supply Chain Management Systems for Service and Replacement Parts ...
| by P.J. Jakovljevic and Olin Thompson |
... often containing associated service level agreement (SLA) penalties ... The results
included
service level increases from 94 ... part availability or customer service. ...
|
|
| http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 32k - 2005-08-02 |
| Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner
|
|
No Yawn Intended: Enterprise Applications Giant Introduces a Mid ...
| by P.J. Jakovljevic |
... with a so-called service-level agreement (SLA), individual ... In any case,
software
customers want to ... should certainly evaluate this optional service agreement. ...
|
|
| http:/.../Research/ResearchHighlights/ERP/2006/05/news_analysis/NA_ER_PJ_05_09_06_1.asp - 19k - 2006-05-09 |
| Summary: Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice
and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.
|
|
What Is the Value Proposition of Support and Maintenance?
| by P.J. Jakovljevic |
... software operating problems, whereby service-level agreements (SLAs ... are not tied
to
the agreement (for example ... From Web-based to Service-oriented Architecture). ...
|
|
| http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_02_07_1.asp - 27k - 2007-04-02 |
| Summary: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support.
|
|
Productivity for Software Estimators
| by Murali Chemuturi and Sarada Kaligotla |
... of measure include function points, use case points (UCP ... Further, there is no agreement
on how to ... up various protocols, namely, service level agreements and ...
|
|
| http:/.../Research/ResearchHighlights/SoftwareTestTools/2007/05/research_notes/TU_TT_XMC_05_30_07_1.asp - 18k - 2007-05-30 |
| Summary: Presently, software estimation is considered to be an art rather than a science. At the heart of this perception is the lack
of understanding of the concept of
|
|
Paradoxes of Software Estimation
| by Murali Chemuturi |
... In the manufacturing or traditional service industries, productivity ... life cycle,
with no
tacit agreement as to ... quote would include a high-level design drawing ...
|
|
| http:/.../ResearchHighlights/TechnologySelections/2006/08/research_notes/MI_TS_XMC_08_18_06_1.asp - 25k - 2006-08-18 |
| Summary: Software development has spawned an independent industry in its own right. But the processes of asking for service, offering
service, and pricing are all somewhat haphazard. Perhaps it's time to focus efforts on resolving the key paradoxes of software
estimation.
|
|
Customer Relationship Management Strategies Part Two: Creating ...
| by Mike Holland and Trinh Abrell |
... outside the box, challenge their comfort level, and document ... time to time to ensure
continued
agreement and focus. ... with a United State Postal Service database. ...
|
|
| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 |
| Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills.
|
|
Oracle Applications - An Internet-Reinvented Feisty Challenger
| by P.J. Jakovljevic |
... in-house and signed a reseller agreement with Nortel ... integration and with a certain
level
of customization. ... is room for improvement in ASP service and support. ...
|
|
| http:/.../ResearchHighlights/BusinessApplications/2000/09/research_notes/VN_BA_PJ_09_19_00_1.asp - 50k - 2000-09-19 |
| Summary: It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the
most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle
has a head start on most of its competition pertain
|
|
An ERP Vendor, with its Powerful Parent Backing, Tackles Software ...
| by P.J. Jakovljevic |
... The item substitution (in lower-level bills of ... model named Service Provider License
Agreement (SPLA) program ... Glovia office or an affiliate service provider. ...
|
|
| http:/.../Research/ResearchHighlights/ERP/2007/01/research_notes/VN_ER_PJ_01_24_07_1.asp - 22k - 2007-01-24 |
| Summary: Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user
companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there.
|
|
ROI Systems Defies The Odds Through Delighted Customers
| by P.J. Jakovljevic |
... Under the new agreement, the two companies will ... High-level application overviews
drill
to increasingly detailed ... clients with system releases and service packs. ...
|
|
| http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_02_03_1.asp - 17k - 2003-06-02 |
| Summary: ROI Systems' strategy in terms of enhancing its product only in tune with ensuring its customers' delight has apparently been
paying off in terms of staffing and resellers expansion and company growth. This should come as welcome news these days when
even much bigger competitors that have traditionally t
|
|
SCM System/SCM Software Comparison and Evaluation
... In the case that these functions are addressed in ... with service contract and maintenance
agreement systems as ... to support customers and meet service-level targets ...
|
|
| http://scm.technologyevaluation.com/ - 101k - 2009-03-09 |
|
|
CART 
