It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog

... strategic value-added consulting offering to help companies structure and understand the cost impact of their PBL and service level agreement (SLA) initiatives ... blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 42k - 2008-03-05

It's the Aftermarket Service, Stupid! (Part II) » The TEC Blog

... MCA SBD does what-if scenarios planning for various network situations - eg network design impacts, impacts of different service level agreements (SLA’s ... blog.technologyevaluation.com/blog/2008/07/02/its-the-aftermarket-service-stupid-part-ii/ - 51k - 2008-07-02

Negotiating the Best Software Deal

by B. Hecht ... Ensure that you have the right to reproduce paper and electronic ... Service level agreement examples include specific time zones supported, overall support times ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/09/research_notes/TU_EV_BIH_09_29_00_1.asp - 15k - 2000-09-29 Summary: TechnologyEvaluation.COM analysts have separated the software negotiation process into three discrete categories. All three are critical individually, yet should always be pursued within the context of the larger discussion.

Compulink Technologies

... Compulink is a member of the Ingram Micro Service Network (IMSN), with over 550 locations nationwide and over 10,000 certified technicians to conduct any type ... http:/.../showcases/technology-Directory/D/12826/Compulink-Technologies.html - 40k - 2008-03-24

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Intensified “C-Level” executive turnover (ie according to the Financial Week’s ... a standard, on-site license or software-as-a-service (SaaS) agreement. ... blog.technologyevaluation.com/.../ - 42k - 2008-01-14

The Lexicon of CRM - Part 3: From R to Z

by Randy Garland ... SLA - Service Level Agreement. This is the agreed-upon level of service that will be ... structures to support the automotive industry (both sales and service). ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TU_CR_RGG_11_02_01_1.asp - 18k - 2001-11-02 Summary: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

Application Server - Consultants

... Our charter was to help organizations measure IT service from a business perspective and report on breaches in Service Level Agreements .... ... http://www.technologyevaluation.com/showcases/consultants/cat/87171/Application-Server.html - 85k - 2008-03-24

Hosting Horrors!

by Bryan Gobiel ... that can or think about taking that service out of your ... you want is for some low-level systems engineer ... make sure you get a confidentiality agreement signed by ... http:/.../research/researchhighlights/executiveview/2000/07/research_notes/ga_ev_bg_07_12_00_1.asp - 17k - 2000-07-12 Summary: What you should ask before committing to a Web Hosting Company...

Hosting Horrors!

by Bryan Gobiel ... that can or think about taking that service out of your ... you want is for some low-level systems engineer ... make sure you get a confidentiality agreement signed by ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/10/research_notes/TN_EV_XBG_10_11_02_1.asp - 17k - 2002-10-11 Summary: What you should ask before committing to a Web Hosting Company...

Provia Proves Its Way To Success Part Three: Competitive Strategy ...

by P.J. Jakovljevic ... kitting, cluster picking, etc.), service level commitments (ie ... Look for Provia's global reseller agreement with one of ... to the use of service-oriented product ... http:/.../Research/ResearchHighlights/Scm/2003/04/research_notes/EN_SC_PJ_04_10_03_1.asp - 23k - 2003-04-10 Summary: Provia's international reach, attractive products and services, and highly referenceable customer base often positions it well in the highly competitive SCE market. Provia might stand apart from its peers in the enterprise applications industry by claiming that behind every one of its installations is a