It's the Aftermarket Service, Stupid! (Part II) » The TEC Blog

... SBD does what-if scenarios planning for various network situations - eg network design impacts, impacts of different service level agreements (SLA’s), impact ... blog.technologyevaluation.com/blog/2008/07/02/its-the-aftermarket-service-stupid-part-ii/ - 52k - 2008-07-02

Service Level Agreements for Manufacturers and Software Vendors in ...

by David Bourque ... on contracts—better known as service level agreements (SLAs)—between multiple parties in the supply chain. It describes what an SLA entails and explains ... http:/.../Research/ResearchHighlights/ERP/2008/04/research_notes/TU_ER_SC_DB_04_21_08_1.asp - 18k - 2008-04-21 Summary: Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

Service Level Agreement SLA Management - Solution Providers

... Category: Service Level Agreement SLA Management. ... measure IT service from a business perspective and report on breaches in Service Level Agreements .... ... http:/.../showcases/technology-Directory/cat/87363/Service-Level-Agreement-SLA-Management.html - 66k - 2008-03-24

Service Level Agreement SLA Management - Consultants

... Category: Service Level Agreement SLA Management. ... measure IT service from a business perspective and report on breaches in Service Level Agreements .... ... http:/.../showcases/consultants/cat/87363/Service-Level-Agreement-SLA-Management.html - 56k - 2008-03-24

Service Level Agreement SLA Management - Solution Providers

... Category: Service Level Agreement SLA Management - (Filter by Consultant). ... from a business perspective and report on breaches in Service Level Agreements .... ... http:/.../showcases/technology-Directory/cat/87363-CO/Service-Level-Agreement-SLA-Management.html - 60k - 2008-03-24

Service Lifecycle Management - Tapping into the Value of the ...

by Jim Brown ... representatives must have the ability to review all past service requests as well as all relevant contracts, service level agreements (SLA) and warranties in ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k - 2003-06-11 Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits

Hosting Horrors!

by Bryan Gobiel ... Service Level Agreements are a way of life for the ASP. We make our customers sign them and we have to sign the Hosting Company's SLA. ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/10/research_notes/TN_EV_XBG_10_11_02_1.asp - 17k - 2002-10-11 Summary: What you should ask before committing to a Web Hosting Company...

Hosting Horrors!

by Bryan Gobiel ... Service Level Agreements are a way of life for the ASP. We make our customers sign them and we have to sign the Hosting Company's SLA. ... http:/.../research/researchhighlights/executiveview/2000/07/research_notes/ga_ev_bg_07_12_00_1.asp - 17k - 2000-07-12 Summary: What you should ask before committing to a Web Hosting Company...

Proxima Technology

... IT service from a business perspective and report on breaches in Service Level Agreements (SLAs). In 1997 Proxima Technology released an SLA management product ... http://www.technologyevaluation.com/showcases/technology-Directory/D/13881/Proxima-Technology.html - 48k - 2008-03-24

Total Uptime Guarantees? It Must Be A New Millennium!

by D. Geller ... on Intira, will be pressured to offer some form of SLA within the ... outsourcing companies that are technically capable of achieving equivalent levels of service. ... http:/.../Research/ResearchHighlights/eCommerce/2000/01/news_analysis/NA_EC_DPG_01_10_00_2.asp - 5k - 2000-01-10 Summary: Netsourcing provider Intira has announced that it will offer service level agreements (SLA's) covering its complete line of IT and network infrastructure service offerings.