Service Management Contracts

SouthWare Excellence Series: Making Excellence Easier Part Four ...

by Charles Chewning Jr. ... This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service ... http:/.../ResearchHighlights/TechnologySelections/2005/01/research_notes/VN_TS_XCC_01_07_05_1.asp - 19k Summary: This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.

Pricing Management in a Down Economy -- Part 1 » The TEC Blog

... Better Management of Contracts. ... new car or a new server, companies often encounter a disconnect between sales and operations, since much service business is ... blog.technologyevaluation.com/blog/2008/08/22/pricing-management-in-a-down-economy-part-1/ - 55k - 2008-08-22

PeopleSoft Building Muscles To Overcome The Rough Patch Part 1

by P.J. Jakovljevic ... Services Procurement; Resource Management; Contracts; Projects; Expenses ... Human Capital Management (HCM) solutions ... employees and managers through self-service. ... http:/.../Research/ResearchHighlights/Erp/2002/06/research_notes/EN_ER_PJ_06_19_02_1.asp - 24k Summary: The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult to repeat.

SCM System/SCM Software Comparison and Evaluation

... Contract management and review Contract management/review Contracts can be managed or reviewed Contracts on price of transport service Cost allocation Creation ... http://scm.technologyevaluation.com/transportation-management/ - 13k - 2009-03-09

TurtleSpice ERP! (Week 5) » The TEC Blog

Discussing Enterprise Software and Selection. blog.technologyevaluation.com/blog/2008/08/07/turtlespice-erp-week-5/ - 45k - 2008-08-07

Service Lifecycle Management - Tapping into the Value of the ...

by Jim Brown ... to reported problems, effective service management requires that ... to review all past service requests as ... as all relevant contracts, service level agreements (SLA ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits

An ERP Vendor Poised to Overtake the Services Market

by Predrag Jakovljevic and Judith Rothrock ... services management; unlimited contract and service model variations ... maintenance parts and inventory management; contracts management; field services ... http:/.../Research/ResearchHighlights/ERP/2008/02/research_notes/PN_ER_PJ_XJR_12_17_07_1.asp - 18k Summary: Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

Supply Chain Management: Morphing the Functional Scope of Service ...

by P.J. Jakovljevic and Olin Thompson ... addition to reported problems, effective service management requires that ... to review all past service requests, as well as all relevant contracts, SLAs, and ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_30_05_1.asp - 25k Summary: The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

Supply Chain Management Systems for Service and Replacement Parts ...

by P.J. Jakovljevic and Olin Thompson ... MCA's management, related the success of Cisco, whose ... business has over 100,000 supported service parts, over ... and multiple classes of support contracts with 10 ... http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner

PSA -- Still An Evolving Market

by P.J. Jakovljevic ... ESA suite , which includes modules in service procurement, resource management, projects, travel, time & expense management, contracts, workforce analytics ... http:/.../Research/ResearchHighlights/Crm/2003/12/research_notes/TU_CR_PJ_12_27_03_1.asp - 25k Summary: What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.