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Supply Chain Management Systems for Service and Replacement Parts ...
by P.J. Jakovljevic and Olin Thompson
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http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k - 2005-08-02
Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner




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