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Documents » surveys

A Product Note: Attensity and the Voice of the Customer (Article)

Abstract: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
Excerpt related to surveys: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published 2012-01-12

How Mobile Technology Is Changing Talent Management (Article)

Abstract: With the fast pace of businesses today, employees need to stay connected and continue to be productive from wherever they are. Organizations are thus looking for ways to leverage mobile technology to maintain a competitive edge. TEC analyst Sherry Fox outlines how mobile technology is changing the way co (...)
Excerpt related to surveys: With the fast pace of businesses today, employees need to stay connected and continue to be productive from wherever they are. Organizations are t...
Published 2011-12-13

BigIdeas 2011: Of BigMachines’ Quantum Leap – Part 2 » The ... (Blog Post)

Excerpt related to surveys: ... Surveys show that 89 percent of sales personnel are not coached (but rather thrown into a deep end to sell) with a resulting 85 percent/25 percent marketing ...
Published 2011-11-22

New Contours for Bank Branches as Customers Get Digitally Savvy (White Paper)

Abstract: The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowl (...)
Excerpt related to surveys: ... It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives. ...
Published 2011-11-14

Unlocking the Value of Competencies: A Look at Competency-based ... (Article)

Abstract: Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach can help you develop competency models for all your positions, map and evaluate your workforce’s competencies, identify and close critical gaps i (...)
Excerpt related to surveys: Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-bas...
Published 2011-09-22

What All Sales Organizations Need to Know: An Up-close-and ... (Article)

Abstract: TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based sales training. Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers. And according to TEC Research Analysts, if you’re l (...)
Excerpt related to surveys: TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based sales training. ...
Published 2011-09-20

Trends in IT Needs, Purchasing, and Strategy » The TEC Blog (Blog Post)

Excerpt related to surveys: ... This data is based on 9,811 responses to surveys designed to help respondents uncover software solutions that would be likely to address the requirements of ...
Published 2011-09-13

Market Landscape Report: Enterprise Software for Advertising and ... (TEC Report)

Abstract: This report aims to establish the areas of product functionality required by service industries such as advertising agencies and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning (ERP) systems that address the needs of service industr (...)
Excerpt related to surveys: Market Landscape Report: Enterprise Software for Advertising and Marketing Services. Source: Technology Evaluation Centers. Document ...
Published 2011-08-02

Talking to (and Learning from) a Retail Store Execution Software ... (Blog Post)

Excerpt related to surveys: ... The aforementioned surveys are typically created by the staff in the HQ office. During initial implementation, Reflexis product ...
Published 2011-06-24

Has KANA Gotten Its Mojo Back? – Part 1 » The TEC Blog (Blog Post)

Excerpt related to surveys: ... time and deep textual analysis of the massive information from all social media, as well as direct online feedback from the Web, email, and surveys, give users ...
Published 2011-06-20

Ariba's 15-Year Journey into the B2B Commerce Cloud (Article)

Abstract: P.J. Jakovljevic reviews Ariba's history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions. Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast (...)
Excerpt related to surveys: PJ Jakovljevic reviews Ariba's history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutio...
Published 2011-06-17

Voice of Customer: Using Customer Actions That Speak (White Paper)

Abstract: Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. (...)
Excerpt related to surveys: ... VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc ...
Published 2011-06-09

Workforce Diversity: Meeting the Challenges Head On (Article)

Abstract: TEC analyst Sherry Fox looks at two dimensions of workplace diversity—age and ethnicity—and how they can affect your business. Diversity is an important part of the change that today’s businesses are experiencing. Many organizations are working on an international level and, as such, need to underst (...)
Excerpt related to surveys: TEC analyst Sherry Fox looks at two dimensions of workplace diversity—age and ethnicity—and how they can affect your business. Diversity is an impo...
Published 2011-06-08

(Software and Human) Help Wanted in Overwhelmed Retail Stores » ... (Blog Post)

Excerpt related to surveys: ... Astute software tools surveys, which are typically painstakingly created by the people in the HQ office, can be built from scratch by power users (and even end ...
Published 2011-06-07

5 Cost Estimating Myths Busted! (White Paper)

Abstract: This paper debunks 5 myths surrounding cost estimating for manufacturing, based on years of input—talking with thousands of estimating managers, customer surveys, trainings, and on-going feedback. We expose these myths and offer improvement opportunities that can save your business. Overpriced quotatio (...)
Excerpt related to surveys: ... myths surrounding cost estimating for manufacturing, based on years of input—talking with thousands of estimating managers, customer surveys, trainings, and ...
Published 2011-05-26

The Blessing and Curse of SharePoint's "Grandma's Attic" – Part ... (Blog Post)

Excerpt related to surveys: ... Gartner repeatedly conducts user wants and needs surveys at hundreds of companies representing a cross-section of industries, company sizes, and geographies. ...
Published 2011-05-17

Vendor Spotlight: KANA Software (TEC Report)

Abstract: Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycl (...)
Excerpt related to surveys: Vendor Spotlight: KANA Software. Source: Technology Evaluation Centers. Document Type: TEC Report Description: Welcome to TEC's Vendor Spotlight series. ...
Published 2011-04-26

Vendor Spotlight: KANA Software (TEC Report)

Abstract: Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycl (...)
Excerpt related to surveys: TEC Original Research. Every day, TEC's analysts and software selection experts bring you valuable, accessible, up-to-date research ...
Published 2011-04-26

The Extended Enterprise in Action: Promoting Brand Image ... (White Paper)

Abstract: Building on the limitations of traditional learning management systems—e.g., in federating information to external reps, SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming business performance. See how this platform ca (...)
Excerpt related to surveys: The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Agility, Improving Business Performance. ...
Published 2011-03-09

Improving Employee Engagement to Drive Business Performance (White Paper)

Abstract: Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platf (...)
Excerpt related to surveys: Improving Employee Engagement to Drive Business Performance. Source: SumTotal Systems. Document Type: White Paper Description: Given ...
Published 2011-03-09
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