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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

T Part 7  United States and Europe. T & U   TCO - Total Cost of Ownership . When evaluating software for possible implementation in your company, you can't just consider the costs of the software licenses, on-going maintenance fees, and support costs. You also need to consider how much time, and in turn, how much money, it will cost to own the software over the long term. Is the software very buggy and in need of constant bug updates and enhancements? Is the software difficult to use and therefore requires higher Read More...
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » T Part 7


They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

T Part 7  one of the first to arrive (in great part due to a deal with the new Serbian Government to provide the standard IT infrastructure solution for all government agencies). But, beside its common infrastructure and desktop products, Microsoft then brought something new – the Microsoft Dynamics NAV ERP product (at the time known as Navision ). Soon after, the Serbian market witnessed Baan (then part of Invensys , today known as Infor ERP LN ) via its value added reseller (VAR), followed by Oracle, who initia Read More...
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

T Part 7  InTechnology and Navisite provide the aforementioned hosting services for PROACTIS. Part 2 of this series will analyze PROACTIS’ recent developments, current state of affairs, and competitive positioning. Until then, what are your views, comments, opinions, etc. about the current economic climate in your region/industry and about your approach to controlling indirect (non-payroll) spend via sourcing and contract management? What are your best sourcing and procurement practices as well as experiences Read More...
Inovis Delves into PIM by Snatching QRS Part Two: QRS Marketing
QRS believes that it adds value to its customers because it offers the products and services that companies need to connect, transact, collaborate, and

T Part 7  Community Management Global Services This is part two of a five-part note. Part one began and part three 3 will continue to detail the event. Part four will discuss the market impact. Part five will cover challenges and make user recommendations. QRS Software Applications Software Applications automate and help optimize business processes between companies. Specifically, they support the following business functions: PIM and data synchronization; and collaborative product planning, design, production, Read More...
Integrated Workforce Management (WFM) Platforms: Fact or Fiction? - Part 3
Part 1 of this blog series analyzed the major modules of integrated workforce management (WFM) suites that organizations can deploy to better schedule and

T Part 7  parts of WFM . The final part of this blog series will analyze the retail sector’s particular WFM requirements and some vendors’ offerings. Retail WFM Idiosyncrasies Kronos’ largest vertical sector is retail & hospitality, contributing 31 percent of total revenues. Its customers in this vertical are leading department stores, food, drug, general merchandize, and specialty retailers, as well as a number of dining, gaming, and lodging places. As mentioned in Part 2 , Kronos offers some products for Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

T Part 7  by TAKE’s consulting partners. T he Gemini for Oracle's “Secret Sauce” For sure, TAKE Supply Chain has had the most expertise and customers in Oracle database and ERP environments.  There are the following Gemini for Oracle editions: Discrete Manufacturing, Process Manufacturing, WMS/MSCA (Mobile Supply Chain Applications), and Fixed Assets . There is direct communication into the ERP system interfacing directly to Oracle’s open  application programming interfaces (APIs)  or its open interface Read More...
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

T Part 7  The (Largely) Untold Story - Part 2 Part 1 of this series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second-largest business applications provider in continental Europe , to attend its  UK 2010 user conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. My post then talked about another important development that preceded both the UK user conference Read More...
A Tale of a Few Good SCM Players - Part 3
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

T Part 7  Tale of a Few Good SCM Players - Part 3 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan was the epitome of a well-managed  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But lately, Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

T Part 7  at least once for the part number to be recognized. Only from that point on does B510 become valid. In contrast, Webcom Inc .'s WebSource CPQ quote-to-order (Q2O) suite (see Software as a Service beyond Customer Relationship Management and Sales ) has quite a different approach. The solution consults the embedded part number schema and the rules to check whether the new part number is even possible. If it is possible, the suite validates it and tells the prospective customer exactly what part it is, what Read More...
SYSPRO 7 ERP Certification Report
SYSPRO 7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for discrete, process, and mixed-mode manufacturing. SYSPRO ERP is

T Part 7  7 ERP Certification Report SYSPRO 7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for discrete, process, and mixed-mode manufacturing. SYSPRO ERP is used by more than 14,500 small to medium businesses (SMBs), primarily manufacturers and distributors, and is supplied through an extensive and strong channel of partners across the globe. SYSPRO ERP is a single DNA continuous software product based on Microsoft .NET technology. Read More...
T-Plan
Since 1990, T-Plan, has supplied best-of-breed solutions for testing needs@from its Test Process Management tool to its functional and load testing products.

T Part 7  Plan Since 1990, T-Plan, has supplied best-of-breed solutions for testing needs—from its Test Process Management tool to its functional and load testing products. The T-Plan method and tools enable management when implementing projects in almost any industry to manage costs and business risks, and to regulate the process. The T-Plan product suite is currently installed in one hundred blue chip sites predominantly in banking and finance, insurance, utilities, and telecommunications. T-Plan is based in Read More...
Frankie Does ERP, Part 2
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

T Part 7  I’ll pass them along to him. Update April 22, 2010: Find out what happens next, in Part 3 ! Frankie’s resources (to date) Reader comments from Episode 1 TEC's Software Selection Methodology TEC Advisor ERP Selection Challenge: Sage vs. Microsoft Read More...
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

T Part 7  event here . In the main part of his presentation in Part 2 , Trefler maintained that to follow the Yellow Brick Road, which will lead any business to Oz (and back to profitability ), requires three capabilities in particular, starting with the ability to directly capture business objectives into the BPM system by the business users . It cannot be overemphasized how important it is for business users to be able to capture corporate objectives directly into the software technology so that these new Read More...
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

T Part 7  agreements (SLA's), impact of tradeoffs between part reliability and inventory stocking levels, etc. Finally, MCA Solutions is a member of SAP's Industry Value Networks (IVN's) for High-Tech and A&D. All of the above integrations have been undertaken with the idea of facilitating the customer's entry point flexibility and early “self-funding” return on investment (ROI), while preserving the current IT investment and lower total cost of ownership (TCO). Certainly, SAP customers can utilize MCA'a know Read More...
A Tale of a Few Good SCM Players - Part 4
Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

T Part 7  and focused on RedPrairie’s track record . Part 3 analyzed the current market dynamics in the retail sector, and explained the ongoing resurgence of JDA Software . Part 4 of this blog post series will conclude with predictions about what’s in store (no pun intended) for all three renowned SCM vendors. Deconstructing Manhattan, RedPrairie, and JDA With an expanding product line, add-on business outside the traditional  warehouse management system (WMS)  workhorse has been a solid part of RedPrairie� Read More...

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