Excerpt related to
training survey:
... Take the survey now. ... If you can also assist in me in Training for my officials they never had any training especially in Inventory Management and Supply Chain ...
Published:
2012-02-08
Abstract:
With the fast pace of businesses today, employees need to stay connected and continue to be productive from wherever they are. Organizations are thus looking for ways to leverage mobile technology to maintain a competitive edge. TEC analyst Sherry Fox outlines how mobile technology is changing the way co (...)
Excerpt related to
training survey:
With the fast pace of businesses today, employees need to stay connected and continue to be productive from wherever they are. Organizations are t...
Published:
2011-12-13
Abstract:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Krono (...)
Excerpt related to
training survey:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this...
Published:
2011-12-02
Abstract:
This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals. (...)
Excerpt related to
training survey:
This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals. ...
Published:
2011-07-06
Abstract:
In this white paper, you’ll learn the ten most important things to consider before you embark on organizational alignment project, how to position HR in the process and what role HR professionals should play and best practices for avoiding common pitfalls, such as planning a multi-tiered rollout to hel (...)
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training survey:
10 Things HR Can Do to Help Align an Organization’s Goals. Source: SumTotal Systems. Document Type: White Paper Description: In ...
Published:
2011-07-06
Abstract:
Wondering why performance management matters? Discover the 10 vital capabilities an organization can only achieve with a best-of-breed employee performance management (EPM) system. (...)
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training survey:
10 Things a Performance Management System Can Do for You. Source: SumTotal Systems. Document Type: White Paper Description: Wondering ...
Published:
2011-07-06
Excerpt related to
training survey:
... by Staples users (reportedly, 88 percent of the stores felt no training was necessary). ... out a paper form, they can do a store inspection using a survey on a ...
Published:
2011-06-24
Abstract:
TEC analyst Sherry Fox looks at two dimensions of workplace diversity—age and ethnicity—and how they can affect your business. Diversity is an important part of the change that today’s businesses are experiencing. Many organizations are working on an international level and, as such, need to underst (...)
Excerpt related to
training survey:
TEC analyst Sherry Fox looks at two dimensions of workplace diversity—age and ethnicity—and how they can affect your business. Diversity is an impo...
Published:
2011-06-08
Abstract:
To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the organization and corporate mission. Medica selected SumTotal’s integrated talent management platform to automate its performance management an (...)
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training survey:
Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction. Source: SumTotal Systems. Document Type: Case Study Description ...
Published:
2011-05-31
Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term (...)
Excerpt related to
training survey:
Best Practices for Improving Performance in Your Contact Center. Source: Focus Research. Document Type: White Paper Description: In ...
Published:
2011-05-17
Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term (...)
Excerpt related to
training survey:
TEC White Papers. Browse this free online library for the latest technical white papers, webcasts, and product information to help ...
Published:
2011-05-17
Excerpt related to
training survey:
... The tool could also advise them on personal training or service opportunities for ... After conducting a recent survey (as part of Sage’s customer loyalty program ...
Published:
2011-05-02
Excerpt related to
training survey:
... your employees regarding the incentive program through a simple survey—or better ... I think providing learning or training incentives will excite employees and ...
Published:
2011-04-29
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycl (...)
Excerpt related to
training survey:
... offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or ...
Published:
2011-04-26
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved from e-mail management into service experience management. See how KANA's software and service offerings help more than 600 customers manage the entire customer service lifecycl (...)
Excerpt related to
training survey:
... offerings help more than 600 customers manage the entire customer service lifecycle, from initial customer contact through to satisfaction survey responses or ...
Published:
2011-04-26
Abstract:
The customer’s challenge was to design a new automated smart card registration process to improve the way new staff receives electronic access to records and to implement a system that gives senior managers access to strategic information. This case study reveals a new workflow process that was designe (...)
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training survey:
Smart Card Process Agility Benefits Patients. Source: Bizagi Limited. Document Type: Case Study Description: The customer’s challenge ...
Published:
2011-04-04
Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media (...)
Excerpt related to
training survey:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. Source: SAP. Document Type: White Paper Description: This paper ...
Published:
2011-03-14
Abstract:
Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platf (...)
Excerpt related to
training survey:
Improving Employee Engagement to Drive Business Performance. Source: SumTotal Systems. Document Type: White Paper Description: Given ...
Published:
2011-03-09
Abstract:
Empirical research has revealed that improving human resources (HR) process, technology, and data integration to eliminate silos and facilitate cross-functional reporting affords significant business benefits. Based on SumTotal’s global survey data, this white paper dives into the top five HR process i (...)
Excerpt related to
training survey:
... Based on SumTotal’s global survey data, this white paper dives into the top five HR process integrations that provide organizations with the most business ...
Published:
2011-03-09
Abstract:
KernSafe iStorage Server is an IP SAN solution that allows for quick exporting of existing storages, such as disk images, physical disks, partitions, etc., to a client’s machines. The software thus delivers immediate benefits, allowing storage to be consolidated, virtualized, and centrally managed. Thi (...)
Excerpt related to
training survey:
KernSafe iStorage Server High-Availability iSCSI SAN for Windows Server 2008. Source: KernSafe Technologies, Inc. Document Type: White ...
Published:
2011-02-23