SAP Users Speak Out on Credit and Collections Shortcomings

by Steve McVey ... and implemented AR management and collections training programs for customer service personnel.". The following two graphs display key results of the survey: ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/02/research_notes/CS_BA_SRM_02_00_1.asp - 10k Summary: A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all reported one or more influences on credit and collections that did not relate to SAP, 70% of them felt shortcomings of SAP's A/R module were at

Learning Management Suite:ReadyGo ReadyGo WCB + Suite

... tool lets subject mater experts (SMEs) produce web-based training in a short ... SST provides student registration, tracking of test and survey questions, and the ... http:/.../software/327-17123/Learning-Management-Suite/ReadyGo-ReadyGo-WCB-Suite.html - 5k - 2008-08-21

Experiencing the Customer Experience: Listening to, Learning from ...

by Bruce Culbert ... survey in figure 1). From the customer value discussions, the stores identified the top four value drivers as Customer Service, Store Setup and Training, Order ... http:/.../Research/ResearchHighlights/CRM/2007/02/research_notes/MI_CR_XBC_02_28_07_1.asp - 24k Summary: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

Performance and Compensation Management at the Core of Human ...

by P.J. Jakovljevic ... offer succession-planning software that builds on performance and training systems to ... Moreover, Genesys recently released the results of its HCM trends survey. ... http:/.../Research/ResearchHighlights/HumanResources/2006/09/research_notes/TU_HR_PJ_09_28_06_1.asp - 16k Summary: Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM applications and operating income growth.

Thou Shalt Manage Human Capital Better

by P.J. Jakovljevic ... And then, there is the training content itself, which can be developed in-house ... According to a recent survey conducted by Fieldglass, a provider of contingent ... http:/.../Research/ResearchHighlights/HumanResources/2006/09/research_notes/TU_HR_PJ_09_26_06_1.asp - 18k Summary: Although the human resources department has long been seen as a necessary evil at best, the scope of human resources management systems (HRMS) has been extended to include recruiting, competency management, training, time management, performance management, and so forth.

CRM ROI: Creating a Business Case

by Tom Pisello ... In the survey, the median initial investment in a CRM application was about ... Planning and requirements meetings; User training and learning time; Process change ... http:/.../Research/ResearchHighlights/Crm/2004/07/research_notes/RN_CR_XTP_07_23_04_1.asp - 15k Summary: Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

Outsourcing Security Part 2: Measuring the Cost

by Jim McLendon ... and training. The salaries of security administrators and officers vary depending on geography and level of skill and expertise. According to a recent survey ... http:/.../Research/ResearchHighlights/Outsourcing/2002/04/research_notes/MI_EV_XJM_04_09_02_1.asp - 26k Summary: Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

The Keys to Effective Project Governance Leadership

by Jed Simms ... In addition, many executives that requested training only did so because they believed that ... Indeed, in a benefits management survey of 57 projects, none of the ... http:/.../Research/ResearchHighlights/projectManagement/2007/12/research_notes/RN_PR_XJS_12_10_07_1.asp - 16k Summary: Project Sponsor.com conducted a three-year research program on project governance. The findings turned up some surprising facts on how project governance is approached and applied in businesses today, and shed some light on what is required for project governance to be effective.

6 Specialists, 6 Industry Domains: Trends for 2008 and 2009

by Verónica Inoue ... One of the biggest costs for many companies is employee training, in terms of the time employees are absent from work, as well as travel and lodging expenses ... http:/.../Research/ResearchHighlights/HumanResources/2007/12/research_notes/TN_HR_VI_12_31_07_1.asp - 13k Summary: In a survey on upcoming trends in employee management, the Learning Review asked six experts in six major industry domains one simple question: what do you think the main trends in [domain] will be for 2008 and 2009? Here are their answers.

Human Resources: No Laughing Matter » The TEC Blog

... employee files, calculating employee statistics, processing applications, training employees, and ... According to a recent survey conducted by Harris Interactive ... blog.technologyevaluation.com/blog/2008/04/07/human-resources-no-laughing-matter/ - 45k - 2008-04-07