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CRM Evaluation Center
Jul 4, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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| 2. |
Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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| 3. |
Retail Systems: A Primer (3 Pages)
by Caroline Lam
Mar 13, 2006
Abstract : The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.
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| 4. |
The Return of Supplier Relationship Management (3 Pages)
by Dylan Persaud
Jul 13, 2007
Abstract : Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.
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| 5. |
The Challenges of SAP Relationship and User Recommendations (3 Pages)
by P.J. Jakovljevic
Dec 14, 2006
Abstract : The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range of benefits.
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| 6. |
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community (3 Pages)
by Neil Stolovitsky
Sep 1, 2006
Abstract : The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the areas of portfolio management and program management confirm the rising demand for project portfolio management solutions.
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| 7. |
Document Management and Digital Asset Management Is There a Difference and What Might It Be? (4 Pages)
by Hans Mercx
Dec 19, 2005
Abstract : As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite market confusion, the two solutions serve different functions, but can still be integrated to meet an enterprise's needs.
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| 8. |
The Strategic Importance of Asset Management Part One: Changing Attitudes (3 Pages)
by Daryl Mather
Dec 18, 2003
Abstract : This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding the failure of physical assets. In particular it examines the impact of these events on issues such as the selection and implementation of enterprise management software, the use of call centers and the outsourcing of asset management functions. There is also an overview of the evolution of asset management throughout the world that has brought us to this point.
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| 9. |
Human Capital Management (HCM) - HCM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Human Capital Management (HCM) is a strategic approach to people management that focuses on the knowledge, skills, abilities and capacity to develop and innovate possessed by people in an organisation (source: "Human Capital Management [HCM]: Achieving Added Value Through People", by Angela Baron & Michael Armstrong).
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| 10. |
How Supplier Relationship Management Is Revolutionizing ERP – Distribution An interview with Rodney Winger of Epicor (2 Pages)
by Dylan Persaud
Jul 25, 2007
Abstract : Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions.
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