WEB Based CRM Part 1

TEC Products

Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

The Lexicon of CRM - Part 1: From A to I

by Randy Garland ... Lexicon of CRM ... about the customer (products bought, support calls made, web site visits ... ACD's intelligently handle and route incoming calls based on defined ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_12_01_1.asp - 24k Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

Epicor Claims The Forefront Of CRM.NET-ification Part 1

by P.J. Jakovljevic ... ClienteleNet, a Web-based application used in conjunction with Clientele ... Part Two continues to examine the Market Impact ... Throws .NET At SMEs, With CRM As Bait ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_11_02_1.asp - 13k Summary: By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can keep it in the mid-market leadership race amongst a

PeopleSoft - Catching Its Second Wind From The Internet Part 1 ...

by P.J. Jakovljevic ... into e-business collaborative applications, CRM, SCM, professional ... it is purely Internet-based, it can be accessed through any standard Web browser, wireless ... http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/VN_BA_PJ_06_05_01_1.asp - 27k Summary: PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has invested two years and over a half billion dollars to develop a number of new, Internet-based enterprise applications that have apparently propelled it back on the enterprise applications top chart. It has now emerged

Baan Resurrects Multi-Dimensionally Part 1: Recent Announcements

by P.J. Jakovljevic ... Part Four will contain User Recommendation based on this analysis. ... Web-Based Sales Management. Further fleshing out its CRM strategy, on January 11, Baan ... http:/.../Research/ResearchHighlights/Erp/2002/02/research_notes/EN_ER_PJ_02_18_02_1.asp - 19k Summary: Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives?

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... Part 2 will discuss the market Impact and makes ... Frontstep CRM, built specifically for manufacturers and ... of discrete products, is a Web-based application that ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

Meridian Systems’ “Catch Up” Challenge in the Capital ...

... represents the following three key facets: 1) a facility ... To visualize BIM as part of a technology solution ... Horizontal Glue Server is a Web-based BIM solution ... blog.technologyevaluation.com/.../ - 54k - 2008-10-30

Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series ...

by Randy Garland ... Web and Internet technologies have matured, CRM on the ... vogue these days (in large part due to ... application, although lacking such advanced web-based features as ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TN_CR_RGG_10_22_01_1.asp - 19k Summary: IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements. We’ll see if they’ve got the stuff to do it.

Cincom Sticks to CONTROL of ETO and MRO Part 1: Recent ...

by P.J. Jakovljevic ... On the other hand, Cincom's CRM for Complex ... ideally supports the development of scalable, web-based Internet solutions ... This concludes Part 1 of a 3-part note on ... http:/.../Research/ResearchHighlights/ERP/2002/05/research_notes/EN_ER_PJ_05_23_02_1.asp - 18k Summary: Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for ETO and MRO enterprises. While it is a competitive product that will create buzz in its markets, the road to success is by no means guaranteed.

Intentia Braces For Its Ongoing Roller-Coaster Ride Part 1

by P.J. Jakovljevic ... Part Two will continue the Market Impact and ... Movex CRM involves sales management, sales force ... Collaboration is the XML-based web connector interoperability ... http:/.../Research/ResearchHighlights/Erp/2002/07/research_notes/EN_ER_PJ_07_15_02_1.asp - 23k Summary: Intentia remains solid, with a broad product portfolio footprint and a slight increase in revenue, despite vacillating financial results. The company still needs to do a much better marketing job to achieve stronger global brand recognition well beyond its esoteric industries/geographies stronghold pocke

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II ... expressed the intent to acquire the United Kingdom UK-based competitor CODA ... Web site: ... blog.technologyevaluation.com/.../ - 52k - 2008-01-14