Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... past. Nevertheless, the former Xchange applications have since hardly promoted Amdocs as an integrated OSS for CSPs. The reason ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... closed down its operations. Xchange was founded by Andy Frawley in 1994 as Exchange Applications Inc. The news possibly comes as ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...

by P.J. Jakovljevic ... be communications companies — Amdocs has long been a strong leader in customer care and billing applications, and with the Xchange acquisition (following the ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorb

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... but the writing on the wall had long been visible for Xchange, and for ... fact that the 2000s have been adverse years in the entire enterprise applications market ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_17_03_1.asp - 26k - 2003-03-17 Summary: Xchange’s protracted troubles and its recent inglorious demise may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... However, despite cited benefits of the applications, many marketing automation specialists ... gone bust during the past few years including Xchange, Prime Response ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/TU_CR_PJ_06_20_03_1.asp - 23k - 2003-06-20 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... However, despite cited benefits of the applications, many marketing automation specialists ... gone bust during the past few years including Xchange, Prime Response ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & ...

by P.J. Jakovljevic ... Amdocs has long been a strong leader in customer care and billing applications. With the Xchange acquisition (following its acquisition of Clarify), it could ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_05_05_1.asp - 24k - 2005-08-05 Summary: Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... However, despite cited benefits of the applications, many marketing automation specialists ... or bust during the past few years including Xchange, Prime Response ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k - 2003-06-28 Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

CDC Software Wins the Pivotal Auction. Now What? Part Two: Market ...

by P.J. Jakovljevic ... remains firm, and will urge further CRM (and overall enterprise applications for that ... products from scratch using cutting-edge, as seen in Xchange's case (see ... http:/.../Research/ResearchHighlights/Crm/2004/02/news_analysis/NA_CR_PJ_02_07_04_1.asp - 18k - 2004-02-07 Summary: Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have some attractive point solutions, such as partner rela

Comparison of ERP and CRM Markets' Life cycle Snapshots

by P.J. Jakovljevic ... over the last few years, all significant enterprise applications players have ... Additionally, the Xchange's also relatively recent demise too may exemplify the ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 30k - 2004-01-31 Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu