Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... Xchange Adds To The List Of CRM Point Solutions' Casualties PJ Jakovljevic ... Also, Unica has already migrated approximately 15% of Xchange's customer base to ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp - 15k - 2003-03-27 Summary: Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorabl

Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...

by P.J. Jakovljevic ... on both the code base as well as the customer base, helping ... If you are neither of the above, Xchange should for ... some time no longer be on your list of viable ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history, its functionality remains critical and CRM is being absorb

Xchange Adds To The List Of CRM Point Solutions' Casualties

by P.J. Jakovljevic ... worldwide, and enticed by then large market capitalizations, Xchange had followed ... Otherwise, the customer will end up on a competitor's list of customers. ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_17_03_1.asp - 26k - 2003-03-17 Summary: Xchange’s protracted troubles and its recent inglorious demise may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... as a stand-alone sub segment of the entire customer relationship management (CRM ... demise and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/TU_CR_PJ_06_20_03_1.asp - 23k - 2003-06-20 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... alone sub segment of the entire customer relationship management ... 03/news_analysis/ NA_CR_PJ_03_28_03_1.asp" target="_blank">Xchange Adds To The List Of CRM ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... as a stand-alone sub segment of the entire customer relationship management (CRM ... demise and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k - 2003-06-28 Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

Can the Market Sustain a Stand-Alone EMM?

by Kevin Ramesan ... Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer ... leverage various demand creation modules to divide their customer list by segment ... http:/.../Research/ResearchHighlights/crm/2004/05/research_notes/VN_EM_KR_05_06_04_1.asp - 13k - 2004-05-06 Summary: The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few

Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... 2003/03/news_analysis/NA_CR_PJ_03_27_03_1.asp" target="_blank">Xchange Adds to the List of CRM ... delivering a more complete, closed-loop customer management. ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Comparison of ERP and CRM Markets' Life cycle Snapshots

by P.J. Jakovljevic ... end up on a competitor's list of customers ... collaborative processes relating to the customer life cycle ... Additionally, the Xchange's also relatively recent demise ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 30k - 2004-01-31 Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu

CDC Software Wins the Pivotal Auction. Now What? Part Two: Market ...

by P.J. Jakovljevic ... Both a large customer base (ie, recurring revenue) and incremental product ... cutting-edge, as seen in Xchange's case (see Xchange Adds To The List Of CRM ... http:/.../Research/ResearchHighlights/Crm/2004/02/news_analysis/NA_CR_PJ_02_07_04_1.asp - 18k - 2004-02-07 Summary: Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have some attractive point solutions, such as partner rela