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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

a part 12  Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise Read More...
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Documents related to » a part 12


A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

a part 12  Note : This is a two part note where Part 1 is a discussion of the use of an IT Knowledge Based selection tool as part of a Decision Support System selection process. This second part of our two-part article is a tutorial with which illustrates using such a system to select a Personal Digital Assistant (PDA). Though a PDA is far less complex than, for example, an ERP system, processes and procedures enabling narrowing down of solutions, and avoiding dissatisfaction, while taking on assessed risks, are Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short

a part 12  Part 2 - Presents a Solution Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations User Recommendations Perhaps the most important take away from this analysis is the significance of buyers researching technology vendors before determining the short list, while vendors/VARs should research the viability of the opportunity beforehand. Issuing a comprehensive Request For Information (RFI) to a number of vendors is an important first step in the selection process. Once the Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22

a part 12  Part 2 - Presents a Solution Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations From Words To Action Given that a figure is worth thousands of words and that numbers are more irrefutable than postulates, it is a time to illustrate the discussion in Part 1 with a concrete example. Depending of which hat you wish to wear (or are already wearing), you may put yourself in a perspective of a prospective customer, vendor or consultant. Epicor , QAD and Ramco Systems are Read More...
Scala Shows Far More Than A Bit Of A Backbone Part 1
Scala seems to be telling any competitor that two can play the game in the global enterprise market. Employing offense as the best defense, the company is

a part 12  Than A Bit Of A Backbone Part 1 Event Summary At the beginning of July, Scala Business Solutions (ASE: SCALA; www.scala.net ), an Amsterdam, the Netherlands-based provider of collaborative ERP software for mid-size enterprises and subsidiaries of global corporations, launched a number of initiatives to defend its turf by providing a counter value proposition to users of its larger competitors, especially SAP. Most recently, on July 16, Scala announced that it signed a new partnership agreement with Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIc)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

a part 12  can embark on delivering a SaaS offering. This final part will will conclude with the Internet hosting service considerations as well as with key success factors (KSFs) for SaaS providers. What About Hosting, Really? At the end of the day, SaaS is inherently all about hosting, and someone has to provide that intricate and important service. Another good feature of a commercial platform as a service (PaaS ) offering ( analyzed in Part IIb ) is that it comes with embedded hosting too, one less issue to Read More...
Running a Technology Platform for the Business
Technology is at a point where organizations must make decisions about where the IT platform future lies. Will existing architectures be sufficient to see a

a part 12  a Technology Platform for the Business Technology is at a point where organizations must make decisions about where the IT platform future lies. Will existing architectures be sufficient to see a business through the next few years, or will cloud computing—built on the proven approaches of Web services and service-oriented architecture—be a better way forward? By modeling and predicting future states, organizations can make the right decisions. Find out how. Read More...
CRM-A Real Challenge
Customer relationship management (CRM) should not be viewed as an information technology (IT) tool but as a strategic enabler for organization-wide impact. This

a part 12  (IT) tool but as a strategic enabler for organization-wide impact. This white paper makes recommendations for developing a CRM strategy and value proposition to avoid an implementation falling short of expectations. Read More...
Steinwall Scientific, Inc. and IQMS: A Pursuit Spanning Decades Results in a Lasting Partnership for the Future


a part 12  Scientific, Inc. and IQMS: A Pursuit Spanning Decades Results in a Lasting Partnership for the Future Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

a part 12  Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More...
Wipro Spearheads a Global HR Transformation Program for Credit Suisse
Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared

a part 12  Spearheads a Global HR Transformation Program for Credit Suisse Credit Suisse, a global banking and financial services company, embarked on a global HR transformation program in early 2008 to create a number of shared service centers primarily focused on back-office HR operations. After evaluating a number of vendors for delivery capabilities, cost effectiveness, and a host of other factors, Wipro was awarded the contract. This case study by Everest Group provides a 360-degree view of this Read More...
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

a part 12  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More...
Big Questions to Ask Before Choosing a VoIP Provider
VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company's business. Though it may seem troublesome to

a part 12  to Ask Before Choosing a VoIP Provider VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company's business. Though it may seem troublesome to uproot your current provider and make the switch to VoIP, the benefits range from financial savings to customization and everything in between. For any SMB, it may be difficult to choose a VoIP provider. Know the essential questions to ask when considering a VoIP provider. Read More...

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