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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ability to access bill information through customer name


Information/Internet Appliances
Information appliances, also called Internet or PC appliances, are a new market that appeal to those customers who want to reduce their desktop hardware

ability to access bill information through customer name  market. But, given HP's ability to deliver quality products, we believe it will still have a credible entry in this space - if it can deliver within six to nine months. [HP's recently-announced e-Vectra , its corporate entry into this space, came too late to be included in this article. This product is due to ship in April, 2000.] Seems Like but Really Isn't Market General: Terminals (as in terminal/server computing, precursor to client/server computing) are not really Internet appliances, and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Inforbix - About Smart Product Information Discovery and Consumption


Anyone who has been covering the product lifecycle management (PLM) market will have likely met Oleg Shilovitsky at some industry events or at least read one of his impartial and knowledgeable blog posts on the available PLM vendors, solutions, and market trends. Shilovitsky has been building software products for product data management (PDM), engineering, and manufacturing for the last 20 years

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A Made2Manage Systems Customer Profile: The Story of Fuserashi International Technology, Inc. (F.I.T.)


Based in Cleveland, Ohio (US), Fuserashi International Technology, Inc. is a manufacturer of precision nuts, bushings, inner metals, piston blanks, and specialty cold-formed steel products. The company achieved significant return on investment within the first two years of using the Made2Manage Enterprise Business System. In fact, as revenue climbed, F.I.T. made a name for itself as a quality benchmark leader.

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How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

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Geac Hopes To See System21 Shine Again Like 'Aurora'


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How to Use Automation and Virtualization to Improve Service Levels of Your Applications


Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks.

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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Integrating Customer Relationship Management and Service Resolution Management


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The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?


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