Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.
ability to access bill information through telephone number
the context of its ability to help utilities innovate business processes for sales and customer service. In this regard, AMI drives the optimization of revenues and demand, enables more cost-effective customer service, and facilitates market efficiency and the automation of data exchanges at new business networks of energy suppliers and infrastructure operators. On a regional basis, the business case for AMI will vary. North American and European utility markets, for example, differ significantly in