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Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

ability to automate marketing processes through triggers  for example: The customers ability to communicate with knowledgeable and helpful call center staff Completely fulfilling service-level agreements (SLAs) Rapid processing of warranty claims Exceeding expectations when addressing complaints Timely availability of parts Service excellence does more than purely allowing your company to stand out from the crowd. Service can be an important source of profits. In fact, according to Deloitte Development LLC, profitability of service operations can be 75% higher Read More...
Time and Attendance for the Health Care Industry
Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.
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Documents related to » ability to automate marketing processes through triggers


Rules-based Marketing: Helping Companies Transform Leads into Sales
For years, small to medium businesses have envied the powerful marketing campaigns of their larger counterparts. But today, bigger budgets and marketing

ability to automate marketing processes through triggers  allows advertising agencies the ability to better track ROI. If they do direct mail, drive them to a landing page. If they do TV, drive them to a landing page. If they do radio, drive them to a landing page. With that approach, you can analyze what media is working best for you. So we’re changing the way ad agencies work in that we’re changing the way that they’re accountable for what they do. We’re also providing the ad agencies with additional revenue streams. For example, an advertising agency Read More...
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

ability to automate marketing processes through triggers  particular, starting with the ability to directly capture business objectives into the BPM system by the business users . It cannot be overemphasized how important it is for business users to be able to capture corporate objectives directly into the software technology so that these new objectives can immediately impact their customers, partners, and employees. The ability to easily record, erase, revise, and organize business rule  changes creates the foundation for organizational agility . Letting orga Read More...
Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets
While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are

ability to automate marketing processes through triggers  tools. Distributed data. The ability to cache data for working online or offline also plays an important part in the functionality. Other applications being created by SAP will use different parts of the stack to enable different solutions. However, other services created for Duet should indirectly benefit all SAP ESA users by increasing the total pool of objects in the SAP Enterprise Services Repository . Also, every service and application being created for Duet is designed so they can be used by other Read More...
Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

ability to automate marketing processes through triggers  could increase. Conversely, the ability to apply CRM data to other processes could make a company more competitive 'checking customer status when prioritizing work queues or scheduling service, for example. Achieving this level of ongoing integration and collaboration, when separate CRM and BPM applications are deployed together, takes significant money and time. And it may not even be feasible. Without tight integration, these capabilities are no more than a daydream. CRM is a dynamic application that ch Read More...
The How-to Guide to Optimizing Your Professional Services Organization
Consultants spend considerable time thinking about their clients’ businesses, discussing key elements of their strategy and business model. But the professional

ability to automate marketing processes through triggers  focus and heighten your ability to execute. Read More...
The CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It
More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult

ability to automate marketing processes through triggers  CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult. Enterprise mobile device management (MDM) solutions are the answer to many of the issues caused by the rapid growth of mobile devices. See how MDM provides IT with a complete set of inventory, control, and reporting tools that make it easy to manage mobile Read More...
Putting “Big Company” Strategies to Work for Small to Midsized Businesses
In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the

ability to automate marketing processes through triggers  “Big Company” Strategies to Work for Small to Midsized Businesses In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business and the bottom line. This can make giving up control over critical IT systems daunting. However, surveys show that 55 percent of large companies plan to increase their IT spending with external service providers. Find out what they know that you don’t. Read More...
Powering Marketing Success
Marketing organizations are often the first to face spending and resource cuts—even as they face increased pressure to contribute to revenue goals. These

ability to automate marketing processes through triggers  Marketing Success Marketing organizations are often the first to face spending and resource cuts—even as they face increased pressure to contribute to revenue goals. These organizations need to drive demand more effectively and support sales efforts. They must also prove their value to the organization. Learn about customer relationship management (CRM) applications that can help align your organization to increase marketing success. Read More...
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

ability to automate marketing processes through triggers  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More...
The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

ability to automate marketing processes through triggers  High Cost of Change for ERP: What Does it Cost to Keep Up to Date? Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives. Read More...
GE Comes to Lunch. Want to Guess Who the Appetizer Will Be?
General Electric announced the effective slicing of its General Electric Information Services company into two new business units to focus on E-commerce. The

ability to automate marketing processes through triggers  real strength. However, GE's ability to deliver is still in the future, and we don't see any compelling reason from this announcement that a user who is ready to act today should wait for that tomorrow. Read More...
How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

ability to automate marketing processes through triggers  to Create Dashboards People Love to Use Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the flurry of technology and enthusiasm, little attention has been paid to how to design focused, thoughtful, and user-friendly dashboards. This guide will show you concepts and best practices for creating a high-impact dashboard that people love to use. Read More...
Blue Tent Marketing


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