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The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

about citixsys cmm  Truth about Agent Training and Turnover in the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » about citixsys cmm


Commerce One: First SAP, then Microsoft. But What About Clarus?
Commerce One announced an expanded partnership with Microsoft. Will e-procurement be an integral part of your next operating system?

about citixsys cmm  then Microsoft. But What About Clarus? Commerce One: First SAP, then Microsoft. But What About Clarus? D. Geller - October 5, 2000 Event Summary Commerce One, which recently became SAP's partner in e-commerce (see SAP Gives Up, Declares Victory Again ) has entered into a closer partnership with Microsoft. Commerce One's products are already NT-based, but the new partnership will allow Commerce One to develop infrastructure technologies optimized for the Microsoft .NET Platform. The two companies will Read More...
Six Misconceptions about Data Migration
A truly successful data migration project involves not only an understanding of how to migrate the data from a technical standpoint, but an understanding of how

about citixsys cmm  Misconceptions about Data Migration Originally published February 4th, 2008 As organizations embark on a system implementation, one of the most important and riskiest activities is data migration—the movement of data from the old legacy system to the new system. While the selection, implementation, and operation of an enterprise application for enterprise resource planning (ERP), enterprise asset management (EAM), or any other system certainly has technical elements, such systems require much more Read More...
It’s About Time “Legal” Got Involved
On May 16th, a press release surfaced describing a new ASP (Application Service Provider) serving the legal industry. Trouble is, the new company’s website

about citixsys cmm  About Time “Legal” Got Involved It’s About Time Legal Got Involved A. Turner - May 22, 2000 Event Summary On May 16, 2000, ASPORA announced it had launched a new ASP solution aimed at helping law firms and corporate law departments work more efficiently and productively. According to the press release, ASPORA, debuting in the United States, provides the legal market with integrated high-end applications and services via a common Web browser. Traditionally, application services providers Read More...
Everything You Need to Know about CDN Load Balancing
If you use multiple content delivery networks (CDNs) to serve your content, you are well aware of the benefit of quick content delivery. However, what happens

about citixsys cmm  You Need to Know about CDN Load Balancing If you use multiple content delivery networks (CDNs) to serve your content, you are well aware of the benefit of quick content delivery. However, what happens if one of your CDNs goes down? Without load balancing, that fast load time can turn into downtime in an instant. Read this white paper and see how a managed DNS company can help your midsized organization achieve affordable load balance among multiple systems. Read More...
A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

about citixsys cmm  You Need to Know about VoIP This article is geared toward the business person who is considering adopting voice over Internet protocol (VoIP). I will briefly describe the history and function of VoIP, and the considerations you should take into account before choosing a vendor. VoIP is a very simple concept. Instead of using a traditional telephone company's internal network for voice services, VoIP connections use the Internet. By using this electronic highway, you can take advantage of the Net's Read More...
INDUSTRIOS Software-All About Make-to-Project Manufacturing
I recently had the pleasure of talking with Mr. Jacques Decarie, Vice President of Oakville, Ontario–based enterprise resource planning (ERP) company INDUSTRIOS

about citixsys cmm  Software-All About Make-to-Project Manufacturing I recently had the pleasure of talking with Mr. Jacques Decarie, Vice President of Oakville, Ontario–based enterprise resource planning (ERP) company INDUSTRIOS Software Inc., which provides ERP software for small to medium manufacturing businesses. Mr. Decarie mentioned that his company offers a complete solution to this niche market for multiple types of discrete manufacturing operations, including conventional make-to-stock (MTS), make-to-orde Read More...
About Big Data
There may not be a consensus with respect to just how big

about citixsys cmm  Big Data There is no general consensus with respect to how big big data is—some companies deal with data volumes in the order of terabytes or even petabytes—but not many people will disagree that managing these huge amounts of data represents a challenge. It’s fair to say that we’re dealing with big data when traditional relational databases and systems are no longer sufficient. Things as simple as data storage and movement between repositories can have a big impact on the organization. Big Read More...
7 Things Every Executive Should Know About Telecom Expenses
Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up

about citixsys cmm  Every Executive Should Know About Telecom Expenses Telecom Expense Management (TEM) is the practice of automating telecommunication service expenses (voice, data, and wireless) across your enterprise to save money and streamline telecom expense management. Source: Telesoft Resources Related to 7 Things Every Executive Should Know About Telecom Expenses : Telecom Expense Management (TEM) (Wikipedia) 7 Things Every Executive Should Know About Telecom Expenses Telecom Expense Management is also known as : Read More...
The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e

about citixsys cmm  Truth about Agent versus Agentless Monitoring Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision. Read More...
What You Need to Know about Payment Card Industry Standards
We don@t like to be reminded that there are people who thrive on the theft or malicious destruction of sensitive information, especially where financial

about citixsys cmm  You Need to Know about Payment Card Industry Standards We don't like to be reminded that there are people who thrive on the theft or malicious destruction of sensitive information, especially where financial transactions are concerned. However, businesses can no longer afford to be complacent. Implementing a practical policy such as the Payment Card Industry (PCI) Data Security Standard can go a long way toward ensuring peace of mind. Read More...
Employee Engagement: It’s Actually All about Your Leaders
While development is critical to engagement, performance, and succession, its overall effectiveness is determined by the quality of an organization’s leaders

about citixsys cmm  Engagement: It’s Actually All about Your Leaders While development is critical to engagement, performance, and succession, its overall effectiveness is determined by the quality of an organization’s leaders. Learn how! Read More...
The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

about citixsys cmm  Lesser-Known (Social) Facts about Microsoft Dynamics CRM In TEC ’s 2010 blog series on Microsoft Dynamics CRM , I discussed the ongoing upbeat state of affairs of the Microsoft product, and described it as one of the best-performing products within the entire Microsoft Corporation as of late. In a nutshell, in 2009, the customer relationship management (CRM) product, then at its fourth major release, grew notably and surpassed 1 million licensed users. In 2011, the product crossed the “2 million Read More...
It’s All about the Salesperson: Taking Advantage of Web 2.0
Selling roles have changed. For many companies, selling is more about relationship-building and less about transactional order activities. In spite of the

about citixsys cmm  All about the Salesperson: Taking Advantage of Web 2.0 Selling roles have changed. For many companies, selling is more about relationship-building and less about transactional order activities. In spite of the promised benefits of customer relationship management (CRM) solutions, the cost of sales for many companies is rising while sales effectiveness is decreasing. Learn why—and how you can leverage “social CRM” to help overcome the challenges facing your sales force today. Read More...
Top 5 Reasons ERP Implementations Fail and What You Can Do about It
Somewhat surprisingly, it is generally agreed upon in the enterprise resource planning (ERP) consulting community that failures are rarely caused by the

about citixsys cmm  What You Can Do about It Somewhat surprisingly, it is generally agreed upon in the enterprise resource planning (ERP) consulting community that failures are rarely caused by the software. Yes, it’s true. Most of the packages on the market today actually do what the vendor claims. Ultimately, what this means is most of the problems that come with an ERP install can be summed up in one word: People. Read this white paper to find out more. Read More...

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