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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 acc pac


Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Security Stocks Burn Rubber


Security technology stocks are burning rubber as they peel out in front of swaggering technology blue chips. Who are some of these security market leaders and what kinds of security products do they offer?

acc pac  in leaps and bounds. According to Tom Noonan, president and chief executive officer of ISS, Our entry into one of the fastest growing segments of the Internet security industry - Managed Security Services (MSS) - has dramatically increased ISS' market potential and expanded our solutions to include both security management software and remote monitoring services critical to serving a broad customer base. As we look to 2000, the rapid growth in the business-to-business and business-to-consumer markets Read More

TotalSoft


With over 16 years of experience, TotalSoft is one of the leaders of the Romanian IT industry, involved in the development and supply of complex business solutions and services. With 1500 clients in the private and public sector in 25 countries, such as USA, Germany, UK, Austria, Italy or France, TotalSoft has an undeniable expertise in verticals such as financial/banking, distribution, retail, medical, utilities, building, engineering, production, services or public administration. The company has its headquarters in Romania, while its subsidiaries are located in Greece, Serbia, Bulgaria and Qatar. According to the Ministry of Finance in 2009 and 2010 TotalSoft was one of the most profitable IT companies in Romania. TotalSoft has become, according to PAC, the most important Romanian ERP solutions provider, exceeding other major players in terms of license value and related services. The company has its own software suite, namely Charisma Business Suite, including integrated systems that are widely known at regional and even global level, such as Charisma ERP, Charisma HCM or Charisma Medical Software. TotalSoft is part of Global Finance Group, one of the most important private investment companies in South-Eastern Europe, with offices in Athens, Bucharest, Sofia and Belgrade. Global Finance administrates funds amounting to over EUR 850 million, obtained by private and real property investment fund management, and has carried out over 70 investments since it was established in 1994.

acc pac  Serbia, Bulgaria and Qatar. According to the Ministry of Finance in 2009 and 2010 TotalSoft was one of the most profitable IT companies in Romania. TotalSoft has become, according to PAC, the most important Romanian ERP solutions provider, exceeding other major players in terms of license value and related services. The company has its own software suite, namely Charisma Business Suite, including integrated systems that are widely known at regional and even global level, such as Charisma ERP, Charisma Read More

A Tale of a Few Good SCM Players - Part 1


Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms of market share, growth, profitability, and its products’ capabilities. Simply stated, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. The

acc pac  Manhattan’s recognized revenues in accordance with  Generally Accepted Accounting Principles (GAAP). Namely, in the software industry, accounting rules limit a vendor's ability to recognize revenue for software that is not completely implemented. This is especially true if any modifications are involved. Therefore, revenues typically lag bookings by two to four quarters from when the deal is signed. Bookings are good indications of future revenue streams, but current revenue is a much more Read More

The Seven Deadly Sins of Software Marketing


Huge amounts of money are spent on marketing collateral—you need to ensure that you get your money's worth. This article discusses seven common mistakes made when developing software marketing collateral. Read on to see if you need to repent.

acc pac  miles per gallon, passenger accommodation, and maintenance costs. Applying these same metrics to software may not make a lot of sense or demonstrate the strengths of your software products. While it may go without saying, never lose sight of the obvious—know your marketplace. This simple statement is not considered one of the deadly sins because if you are committing this grievous offense, you need to go back to the basics and seriously rethink your marketing plan. The good news is that committing one Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

acc pac  greatest work satisfaction and accolades.  Sword Ciboodle prefers companies that share the belief that a contact center should be the creator of a great customer experience, from the simplest e-mail request to an urgent phone call. This type of company knows that an excellent customer experience, delivered consistently across multiple channels, will enhance satisfaction, resulting in brand advocates, as well as retained and loyal customers. Examples of customers using Sword Ciboodle and their success Read More

RedPrairie: Enabling End-to-End Supply Chains (from Manufacturer to Retail Shelf)


RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J. Jakovljevic describes how the company has positioned itself through its acquisitions, outlook, and integration initiatives to be able to fulfill its “Buy Anywhere—Fulfill Anywhere” philosophy.

acc pac  Anywhere—Fulfill Anywhere” environment. Accordingly, as a logical extension of its supply chain and store operations suite, RedPrairie acquired Escalate Retail in early 2011. RedPrairie now uses the tagline “Commerce in Motion” to represent this expanded vision and offering. RedPrairie is thus further expanding its Retail platform by incorporating the aforementioned acquired assets through a phased approach, putting it in a position to offer immediate value to its customers. Moreover, through Read More

The 2008 Handbook of Application Delivery: A Guide to Decision Making


IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on performance. But a number of factors complicate the task of ensuring acceptable application performance, including the lack of visibility into application performance. Learn tips to plan, optimize, manage, and control your application performance and improve delivery.

acc pac  all over the world accessed. Users of this application that were located in the Pac Rim were complaining about unacceptable application performance. The IT organization wanted Jim to identify what steps it could take to improve the performance of the application. Given that the IT organization had little information about the semantics of the application, the task of determining what it would take to improve the performance of the application was lengthy and served to further frustrate the users of the Read More

Companies Worldwide Embrace New Methods of Enterprise Software Training


In order to analyze today's usage, trends, and requirements in the area of enterprise software training, SAP commissioned a study to analyze this dedicated market segment. This report gives the results of the study, and provides companies with an insight into key trends in enterprise software training around the world, including which training formats are already in use, and allows companies to compare how their training plan compares to other organizations with regard to delivery, as well as providing scenarios and solutions for future planning.

acc pac   Read More