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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 accent training american free


Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

accent training american free  being. From the heavy accent it is apparent that Bert' or Nancy' is more likely to go home to an apartment in Mumbai than Memphis. Cost cutting is at epidemic levels and the Holy Grail of the customer experience—customer support—is now being outsourced to the lowest bidder. Contracts are negotiated based on hourly rates for call handling. Technicians and so-called support personnel are trained based on canned scripts and English language idiom, ignoring the key ingredient—customer satisfaction! But

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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BYOD Security that Works: Free Your Employees, Secure Your Data


The bring-your-own-device (BYOD) phenomenon hit enterprise fast. You cruised along with your secure BlackBerry deployment and then your CEO bought an iPhone and demanded access to her e-mail. iPhones started popping up everywhere—including the corporate cafeteria. You deployed mobile device management (MDM) and solved your problems, right? Learn where first generation BYOD programs failed, and how to build one that works.

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Microsoft New Online Messenger ~ Dope Slaps AOL’s Instant Messenger


So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for free. And just to add injury to insult Microsoft wirelessly enabled the release to embrace the interaction of WAP enabled devices with its user base.

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Employee Training in a Recession


Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term benefits. This article discusses the increased importance, benefits, and risks of employee training in a recession with respect to enterprise systems.

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Case Study: American Eagle Outfitters


Rapid growth plus the need to continually offer new seasonal products led American Eagle to replace its old sourcing and order management systems while unifying product design, sourcing, and merchant processes. The company didn’t want to completely replace its legacy solution, however; it was important that its global supplier base adopt the solution too. Learn about the Web-based sourcing solution the company chose.

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Four Guiding Rules for Structuring an eClinical Training Solution


Today, Clinical Research Organizations (CRO) and clinical service providers play an ever-increasing role across the value chain. The wave of eClinical solutions has prompted many such organizations to implement training management and qualification management programs to both employees and associated clinical research sites and physicians. Read this paper for four guiding rules for structuring an eClinical training solution.

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IFS Aspires To Capture North American Market Against The Low Tide


IFS has been striving, and apparently succeeding, to shed its "ERP dark horse" aura and become a formidable competitor within the North American market. However, still undeveloped channel and market awareness, bundled with significant losses and likely retaliatory campaigns from incumbent vendors will present hurdles to be overcome.

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Case Study: New Horizons


The TrainingPartner learning management system (LMS) helps New Horizons Computer Learning Centers keep its glocal edge by providing back office operations support.

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Microsoft to Provide 500,000 Students with Educational Opportunities in Morocco


The Office of Vocational Training and Employment Promotion (OFPPT) of Morocco, a public training institution offering educational training in 35 fields of study has chosen Microsoft Office 365 for its education and vocational training solutions. The OFPPT will also work with Microsoft to create 100 new Microsoft IT Academies across the country to continue with its mission to offer vocational

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