Home
 > search for

Featured Documents related to »  accenture public service


Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

accenture public service  away their customers: an Accenture study found that poor service is the principal reason that consumers choose to switch providers. Expectations for service quality are rising around the globe. Throug h improved access to both traditional media and Internet capabilities that foster contributions by virtual community members, consumers and businesses have increased access to information about the service experiences of others. A notable customer experience, whether good or bad, will be quickly propagated Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » accenture public service


Andersen/Enron Affair Precipitates
While the current focus of the public is on the future of Andersen and the entire accounting practice, the implications on the consulting industry will be deep

accenture public service  Consulting, now known as Accenture (see Now Andersen, Tomorrow Accenture, They've got a lot of Selling to do ). Consequently, all Big Five firms seem to have finally succumbed to renewed calls for prohibiting accounting firms from providing their audit clients consulting services, a move regulators had unsuccessfully pursued a few years ago. Market Impact While the biggest corporate collapse and the ensuing scandal in history will have an immense impact on the future of Andersen and the auditing Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

accenture public service  SAP , IBM , Accenture , etc.) in conjunction with the partner's solutions. In addition, the applications comprising the suite are each available for stand-alone purchase. These products (modules) are as follows: The “mother offering,” ClickSchedule , optimizes service scheduling and routing to improve  workforce productivity  by balancing customer, service, and asset resources, as well as organizational preferences, including contractual commitments, priority, drive time, skills, and service and Read More...
TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field

accenture public service  salesforce.com, Oracle , and Accenture A successful product launch of ETAdirect Professional to meet the needs of a growing mid-market opportunity Doubling the number of new customers from 2011 to 2012 What TOA Plans to Do Now? This funding will allow TOA to continue its expansion in new geographies, verticals, and downstream markets—and specifically accomplish the following: TOA currently has a presence in 28 countries, and it continues to put TOA people in sales and support wherever its prospective Read More...
Now Andersen, Tomorrow Accenture, They’ve got a lot of Selling to do
In compliance with the August arbitrator’s report on the conflict between Arthur Andersen and Andersen Consulting, the consulting firm has announced its new

accenture public service  AC's ambitions are met, Accenture could become a new kind of force: a full-fledged and (potentially) public management and technology consulting company with a significant share of world technology consulting markets. It would also have a share of technology investment through alliances and offshoots like AC Ventures. For example, AC Ventures and SOFTBANK Venture Capital are launching GameChange (see our article AC Ventures and SOFTBANK Venture Capital Announce GameChange .). User Recommendations This Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

accenture public service  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

accenture public service  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

accenture public service  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

accenture public service  agile,agile process,agile service Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

accenture public service  self-service,guide,HR,management Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

accenture public service  field service management software, field service FSM, FSM comparison, compare FSM software, field service industry software, FSM vendors, CRM FSM, CRM field service, field services software, it field services Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

accenture public service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

accenture public service  cloud migration,cloud enablement services,migration process,cloud archives,Globanet Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

accenture public service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

accenture public service   Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others