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Concur Aims To Be Single Point Of (Purchasing) Access
Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider of self-service Internet

access help desk database  already allow employees to access their benefits information from home, a feature like this could actually impact the bottom line. (It's only half tongue-in-cheek to suggest that corporate portals may eventually offer grocery shopping and other consumer conveniences.) Better integration with emerging XML business standards including Microsoft's BizTalk. Concur has already established itself as having an open approach that can work with any other standards, including those used by rivals Ariba and Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » access help desk database


Intranets: A World of Possibilities
An intranet precisely built can thoroughly simplify work processes and provide a repository of all internal, electronic data. It empowers employees and reduces

access help desk database  department can gain initial access to the intranet at different points, so that the Help Desk fields questions from a segment of the population at one time. In support of these efforts, the intranet can support a Frequently Asked Questions component that will reduce the call traffic for common questions. Formal user training. The bank should have formal training sessions for each department, specifically on the functions of the intranet. The intranet developer can provide details and a logistical plan Read More
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

access help desk database  users and customers to access their existing profiles and be able to modify data depending on the permissions granted. The web-based interface also allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be Read More
PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in

access help desk database  PowerTrieve allows users to access information from any LEAP-enabled database and builds a report using a Conversational Data Query. In other words, users simply say what they want and the system generates the report. Conversational Data Query is a non-technical data request transformed by the system to a database Query. The user speaks in familiar conversational phrases like: I need inventory stock status information I would like to see summary sales of item B for the last 2 months Show only items Read More
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

access help desk database  BizSpark has reportedly made access to the software the company needs very economical. In mid-June, Muroc was featured in this article as the Microsoft BizSpark startup of the day . Staying Away From Full-fledged BPM In our recent e-mail and telephone exchange, Johnson acknowledged that business process management (BPM ) is an interesting space, but not one he really sees TeamSupport playing in. He agreed with the assessments in my previous blog series on Webcom ResponsAbility [ evaluate this product Read More
SAP's Dr. Peter Barth on Client/Server and Database Issues with SAP R/3
To address questions for a TEC customer, we interviewed Dr. Peter Barth, Technology Marketing Manager for SAP AG in Walldorf, Germany. The conversation covered

access help desk database  that their products can access and read non-transparent tables. TEC believes that this indicates customers do indeed have interest in them. Question: Is it possible to add database triggers to the SAP schema to assist in custom event-driven actions? Dr. Barth: Customers can and do alter the SAP schema. They can also add triggers and the like. Once again, they must be clear on where alterations are done and what they may mean. SAP provides SAP Business Workflow to, for example, trigger actions with the Read More
Security Considerations When Deploying Remote Access Solutions
Effective network security is most successful when you use a layered approach, with multiple defense factors in the overall solution. Successful remote access

access help desk database  Considerations When Deploying Remote Access Solutions Effective network security is most successful when you use a layered approach, with multiple defense factors in the overall solution. Successful remote access solutions provide effective authentication and access control—and you must take care to ensure your data can be transported securely over the network. Learn about the components of a layered strategy, and how to provide embedded systems with remote access ability. Read More
Oracle Sets Date for Database In-Memory Release
The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle Database In

access help desk database  Oracle, Database, In-Memory Database, SAP HANA, industry watch Read More
HCIMS - Help Desk RFI/RFP Template
Issue Management, Inventory and Audit, Knowledge Management, and Product Technology

access help desk database  - Help Desk RFI/RFP Template The HCIMS - Help Desk RFI/RFP Template lists and describes 551 features and functions found in HCIMS - Help Desk software solutions. This Help Desk for the Health Care Industry Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your HCIMS - Help Desk software selection projects. Features and functions included in this Help Desk for the Health Care Industry Template: Issue Management Inventory and Audit Knowledge Read More
PeopleSoft on Client/Server and Database Issues
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture

access help desk database  third-party query product can access all of the PeopleSoft tables. Question: Is it possible to add database triggers to the PeopleSoft schema to assist in custom event-driven actions? Mr. Daniels: PeopleSoft supports the addition of triggers to the database. TEC Analysis: If the customer adds database objects, they must keep careful track of the objects and what they were designed to accomplish. If issues arise and PeopleSoft technical support needs to be consulted, the support representative must be Read More
A Unified Remote Access Approach
Virtual private networks (VPNs) are optimized to perform specific functions within the remote access architecture. But deploying the often complex mix of

access help desk database  Unified Remote Access Approach Virtual private networks (VPNs) are optimized to perform specific functions within the remote access architecture. But deploying the often complex mix of approaches for managed and unmanaged devices can affect your security. Blue Coat RA provides a new approach that bridges the gap between traditional and endpoint security technologies—helping businesses meet remote access requirements in a simple, cost effective manner. Read More
Broadband: A Modern Means of Internet Access
Broadband Internet subscribers have a choice between DSL or cable systems. Providers of each system must meet the particular billing challenges raised when

access help desk database  Modern Means of Internet Access Broadband Internet subscribers have a choice between DSL or cable systems. Providers of each system must meet the particular billing challenges raised when offering such services. Each system has areas of potential revenue loss, and billing system strategies must take these into account in order to reduce the risks. Read More
NCR's Teradata Database Meets Windows 2000. A Match Made in Redmond?
NCR Corporation announced it will support Microsoft Windows 2000 across its entire offering of products. In addition, NCR will present a full suite of

access help desk database  s Teradata Database Meets Windows 2000. A Match Made in Redmond? Event Summary SAN FRANCISCO - NCR corporation announced it will support Microsoft Windows 2000 across its entire offering of products, including its powerful Teradata database and many retail products. In addition, NCR will present a full suite of consulting and support services to help businesses migrate to the Windows 2000 environment. With NCR's Teradata database, companies that prefer to employ a Windows 2000-based infrastructure Read More
How HR Software Can Help with Compensation Management
Although HR software will not perform miracles, nor will it convert reactive and rigid HR professionals or managers into proactive leaders, it can help with

access help desk database  HR Software Can Help with Compensation Management Compensation is a core human resource (HR) concept whose efficiency depends in large part upon the approach chosen by those implementing it. Compensation as Financial Transaction Traditionally, organizations have seen employees as a resource that has a cost attached to it (like any other capital), may require some investment for maintenance (e.g., training), and needs to be replaced when it becomes obsolete (retirement), or removed when not needed Read More
Centralized Management for UNIX, Linux, Mac, Web, and Database Platforms
Integrating UNIX, Linux, Mac, Web, and database platforms includes securing all systems with the same authentication, authorization, and group policy services

access help desk database   Read More

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