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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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It’s the Time to Master Your Master Data
A recent blog post CRM for the Finance and Banking Industry – Part 1 by Gabriel Gheorghiu touched on a pain point of many of today’s enterprise IT environments.

access template contact free  anyone who has the access rights to do it. However, this ideal situation is not coming soon. Or, will it even come?

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Internal Departments RFI/RFP Template

Portfolio and Project Management, Resource Planning and Scheduling, Customer Support and Contact Management, Time and Expense Management, Financial Management, Budgeting, and Costing, Knowledge Management, Collaboration, and Analysis, Third Party Integration, Product Technology  

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Business Intelligence: What Makes a Good Performance Indicator?


Decision makers use key performance indicators (KPIs) to assess the present state of business and choose a course of action. But what are KPIs? And more importantly, how do you determine your company’s KPIs? Don’t neglect the customer’s perspective when doing your performance measurement metrics. And ensure data assessment is done in real time. Find out more about how to get the right KPIs for your business operations.

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Do You Need a Content Management System?


Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both inside and outside of organizations, it is crucial to harness it as an effective business asset.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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Exploring Epicor Productivity Pyramid - Part 2


Part 1 of this blog series introduced Epicor Software Corporation’s set of tools called the Epicor Productivity Pyramid. The Pyramid enables one of Epicor’s main business strategies: to extend the value of several of its mature enterprise resource planning (ERP) applications by making enterprise data readily and easily available to all stakeholders. My blog post then zoomed on to the Epicor

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Cloud VoIP Contact Center Buyer’s Guide


Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This buyer's guide assesses six cloud contact center VoIP providers that offer significant contact center capabilities and features. If you're looking to run a formal or de facto call center, you will likely find one among these that will fit your needs.

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Apparel & Footwear Template for Microsoft Dynamics AX


Sunrise Technologies provides Microsoft Dynamics AX for the apparel and footwear industries. The Sunrise Apparel & Footwear Template is certified for Microsoft Dynamics AX, which signifies that the solution has met Microsoft Corporation's standard for partner-developed software. The template is an integrated solution for both full-package sourcing and vertical manufacturing companies.

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Demand Management RFI/RFP Template


Promotion Planning, Pricing and Profit Optimization, Forecasting, Merchandise Planning, Life Cycle Planning, Consensus Planning,Collaborative Planning, Sales and Operations Planning (S&OP), Vendor Managed Inventory (VMI) Replenishment, Event Planning, Metrics and Reporting, Demand Management Systems Architecture, Product Technology

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The Rise of Mobile Access to Your ERP Data


Mobile user access to enterprise resource planning (ERP) and other back-office systems has become a core requirement as organizations seek operational efficiency and deepening customer engagement. Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job and get information about other jobs. Frequently that information is not entered at all, which becomes a further hindrance to user adoption of your ERP investment.

Mobile users increasingly are looking for ease of access to ERP information to perform their jobs on any device at any time. This requires the mobile solution to handle:

  • Different mobile devices and applications for different roles/jobs
  • Ability to be used by staff with limited computer or language skills, in adverse conditions
In this age of “bring your own device” (BYOD), mobile devices are affordable, mainstream, reliable, secure, and scalable to run multiple applications. We are now able to prove return on investments from those organizations that have implemented mobile solutions and developed BYOD policies. In today’s environment, mobile solutions are seen as core drivers of organizations pushing to gain operational efficiencies over their competitors. According to a recent report from Aberdeen Group, “enterprise mobile apps in 2013 are no longer ‘nice to have’—they’ve become essential enablers of organizational transformation, by increasing operational efficiency, accelerating time-to-decision, deepening customer engagement, and streamlining workflow processes.”

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Mobile Access Security & Management


The task of maintaining network and data security is one of an IT administrator's greatest challenges. In recent years, this already difficult task has been further complicated by the proliferation of mobile devices connecting to the network. This white paper discusses some of the challenges involved in delivering secure mobile access to organizational IT resources while also allowing for the use of mobile devices.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

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