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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 access to an online product encyclopedia


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

access to an online product encyclopedia  users are rarely given access to firewall and security systems that often stand in the way of completely transparent moves adds and changes. In many cases, the $12 per hour telephone technician-whose primary skills involved being able to read a floor plan, locate wire pairs, and use a punch-down tool-is being replaced with an $80-to-$120K per year IP engineer with knowledge of fire walls, IP router configuration, subnet address masks, and an entirely new set of skills possessed by a limited number of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Social Networks That Boost Your Business


Companies are beginning to accept Web 2.0 as part of their communication, information sharing, and collaborating activities. Find out why this trend is being embraced by more companies.

access to an online product encyclopedia  hotel rooms with broadband access and free software such as Skype and AOL Instant Messenger (AIM) to communicate with family and friends to enhance their personal connection. Business 2.0 Use: Businesses are discovering the power of Visual Communications to enhance the connection with their sales force, business partners, and customers. Ask Yourself: Could we use Visual Communications to enhance communications internally and externally? Purely Business 2.0 Tools Wiki A Wiki is a collaborative Web page or Read More

Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 1 of 2


IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements. We’ll see if they’ve got the stuff to do it.

access to an online product encyclopedia  enabling mobile users to access their IFS components from wireless laptops, PDA's, or cell phones, in real time. eProcurement - Essentially a webified version of Procurement features, with hooks to their Marketplace solutions. Collaboration Portals - Provide customer, employee, and supplier with personalized, role-based interfaces to IFS applications. Includes portlet technology, whereby other information sources from within and without a company can be windowed and presented on the same screen to Read More

Proof Positive: Increasing Your Online Sales and Transactions


In Proof Positive: Increasing Your Online Sales and Transactions, you'll learn about the highest level of Web security: extended validation SSL.

access to an online product encyclopedia  Positive: Increasing Your Online Sales and Transactions Seventy-five percent of Internet users are concerned about identity theft. If people don't trust your Web site, they won't leave behind personal data—and certainly not their payment information. This means lost customers, sales, and registrations for your business. But there is a way to show customers your site is safe to do business with. In Proof Positive: Increasing Your Online Sales and Transactions , you'll learn about the highest level Read More

How to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance


Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.

access to an online product encyclopedia  to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more. Read More

Managing Product Innovation


Inadequacies at the front end of the product development process is one of the leading causes of product failure for consumer products companies. Many companies thus make ill-informed decisions that turn into costly mistakes. The challenge is to establish a front-end process that nurtures profitable innovation and maximizes portfolio value in light of resource constraints, portfolio balance, and strategic alignment.

access to an online product encyclopedia  success rates, companies need access to data on market and consumer demand, technical feasibility, past product development results and product launches, and approximate costs. By leveraging previous analyses, early product development teams can avoid rework, learn from past experience, and contribute to the corporate knowledge base. Researching similar ideas and assessing the performance of comparable products in the marketplace can reveal important insights. Information Accessibility From the Read More

Managing a Product Recall through IT


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access to an online product encyclopedia  a Product Recall through IT A product recall is every company's worst nightmare. The public, the media, the government, and your customers are watching your every move. If you handle it wrong, you may do lasting damage to your business. But if you handle it right, you can protect your brand, and earn a reputation for efficient crisis management. In How to effectively manage a product recall through IT , you'll learn about the biggest challenges companies face during product recalls software Read More

Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance


A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This paper reveals the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars. Read more about the key sales performance behaviors you can put into practice to transform your sales teams.

access to an online product encyclopedia  Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This paper reveals the proven methods the best sales managers rely on to close the sales performance gap between average performers and all-stars. Read more about the key sales performance behaviors you can put into practice to transform your sales teams. Read More

SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report


SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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Putting “Big Company” Strategies to Work for Small to Midsized Businesses


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Product Lifecycle Management (PLM)


PLM software applications support businesses in bringing products and services from idea through to design, production, and final disposition. PLM solutions have evolved to provide comprehensive functionality for all aspects of product innovation, including product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. PLM solutions allow you to create, communicate, and store a 'single version of the truth' for effective collaboration. PLM also incorporates vital product data management (PDM) functionality.

access to an online product encyclopedia  Lifecycle Management (PLM) PLM software applications support businesses in bringing products and services from idea through to design, production, and final disposition. PLM solutions have evolved to provide comprehensive functionality for all aspects of product innovation, including product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. PLM solutions allow you to create, Read More

5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)


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access to an online product encyclopedia  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More

Sage 100 ERP Online


Sage 100 ERP Online (formerly Sage ERP MAS 90 Online) is an enterprise resource planning (ERP) solution that offers a range of functionality for: Core accounting E-commerce Business intelligence (BI) Human resources (HR) and payroll Customer relationship management (CRM) Financial reporting Sage 100 ERP Online core accounting modules include accounts payable (AP), accounts receivable (AR), bank reconciliation, fixed asset accounting (FAS), general ledger (GL), and magnetic media reporting. Project management, manufacturing, and wholesale distribution functionality can help companies automate key processes related to inventory management, bill of materials (BOM), and job costing. Sage 100 ERP Online offers platform flexibility as well as three built-in report writers.

access to an online product encyclopedia  100 ERP Online Sage 100 ERP Online (formerly Sage ERP MAS 90 Online) is an enterprise resource planning (ERP) solution that offers a range of functionality for: Core accounting E-commerce Business intelligence (BI) Human resources (HR) and payroll Customer relationship management (CRM) Financial reporting Sage 100 ERP Online core accounting modules include accounts payable (AP), accounts receivable (AR), bank reconciliation, fixed asset accounting (FAS), general ledger (GL), and magnetic media Read More

8 Questions to Ask to Successfully Negotiate a Phone System Deal


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access to an online product encyclopedia  Questions to Ask to Successfully Negotiate a Phone System Deal Getting the wrong business phone system can be a costly, long-term mistake. Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal . From cost, service, and support considerations to features and future scalability, you'll know what to ask to get everything you need—from the right vendor, at the right price. Download your PDF copy of 8 Questions to Ask to Read More

Using ERP to Deliver Ecommerce for Engineer to Order Companies


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access to an online product encyclopedia  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More