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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

access to knowledge bases  electronics manufacturer implement voice access to a knowledge base to handle the increased call volume from general inquiries about new products it released. Many of these requests were not traditional, structured transactions that are easily automated with touchtone technology. While simply adding speech recognition would have helped, some of the general inquiries were for product support information and other less structured data. Easy search and retrieval of data residing in the company knowledge Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » access to knowledge bases


Quote-to-order: The Major Players in the Manufacturing Arena
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The

access to knowledge bases  does not facilitate easy access to data. For example, it is not easy to list all the rules where a certain attribute is in the constraining condition, or to list all the rules that perform an operation on a certain attribute. To further illustrate, if, for whatever reason, a user is prohibited from selecting the color blue, the configurator administrator should be able to easily obtain all the rules that permit the color blue, and to then investigate why blue has been prohibited. For more information, Read More...
Ask the Experts: Approaches to Data Mining ERP
From one of our readers comes this question:I am a student of IT Management; I have an ERP course and I am supposed to write an article to review new

access to knowledge bases  encryption used to control access to data (See http://www.hipaaguidance.com/hipaa-rules.htm for more information about HIPAA) Since patients put their sole trust in the health care industry to keep their information confidential, the onus is on health care organizations to ensure that patient data is indeed secure; if a health care facility doesn’t follow HIPAA guidelines, it is compromising patient data and there could be substantial legal ramifications. Data mining to review illnesses and Read More...
What Do Modern Knowledge Workers Need?
In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These

access to knowledge bases  for mobile and cloud-based access to business-critical information systems and platforms needed to do their job. Knowledge workers point to a need for greater transparency and the ability to gather data from various sources in order to make a decision on a case on-the-go. The key survey findings were as follows: Mobility is important to 57.7 percent of workers, with 13.5 percent saying it is “mission critical” to their job. However, 36.9 percent of respondents said their biggest challenge is not Read More...
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

access to knowledge bases  provides easier and faster access to known product-repair problem/solution sets and enables manufacturers’ service organizations to improve first-time-fix rates, avoid unnecessary dispatches, and enable customer self-service, all with the idea to increase profitability and enhance customer satisfaction. KM has been a concept around the industry for a while, but it hasn’t really been geared toward the field service end of the business. More widespread use of KM has been around things like creating Read More...
Top Ten Ways To Get More From Your SiteMinder Deployment: How Identity and Context Virtualization Saves Money, Adds Flexibility, and Brings New Life to Your Portal
Enterprises are looking for incremental change to their infrastructure. The value of your portal lies in delivering a rich and secure experience across multiple

access to knowledge bases  Ten Ways To Get More From Your SiteMinder Deployment: How Identity and Context Virtualization Saves Money, Adds Flexibility, and Brings New Life to Your Portal Enterprises are looking for incremental change to their infrastructure. The value of your portal lies in delivering a rich and secure experience across multiple applications. The more information you provide, the more valuable your portal is to stakeholders across your organization. Developed by the inventors of the virtual directory, identity Read More...
Autodesk and Jitterbit Partner to Increase Access to PLM Data
Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The

access to knowledge bases  Jitterbit Partner to Increase Access to PLM Data Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the systems for further discovery and analysis. In other words, Inforbix is Read More...
The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity
Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s

access to knowledge bases  health care professionals to access a patient's chart, which ensures that complete and accurate documentation is entered in real time. This is especially vital in emergency situations when multiple doctors are able to review the patient files simultaneously. The number of patient records will significantly vary between an SMB practice and a mainstream enterprise hospital. If it’s in budget, the easiest way to transition paper documents to electronic format is to outsource transcriptionists to transfer Read More...
Building the Path to Better Profits: Implementing ERP Technology to Successfully Achieve Return on Investment
When it comes to software implementations, organizations large and small share common goals of rapid deployment and return on investment. Unlike large

access to knowledge bases  which offers small businesses access to tools that were once limited to larger companies. But as businesses enjoy more ubiquitous networking, and things like VPNs and expanded remote access, security also becomes a greater issue for these smaller companies. External threats such as Trojans, viruses, worms, and spyware represent a major threat to small businesses. These threats are for the most part not just built to target specific large enterprises. These threats are instead built to target and exploit Read More...
What Small Staffing Agencies Need to Know to Protect Themselves and Their Clients
For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also

access to knowledge bases  Small Staffing Agencies Need to Know to Protect Themselves and Their Clients For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also necessary to compete with large staffing agencies that typically employ such vetting procedures as a matter of course. This industry brief outlines the risks that arise from bad hires and how careful background screening can mitigate those risks. Read the white paper. Read More...
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

access to knowledge bases  should allow for universal access from any Web device, anywhere in the world, at any time, while the embedded business analytics should provide real-time insight into critical business processes. The support for multiple platforms brings a true collaborative spirit to the enterprise, integrating business processes between applications inside and outside enterprise boundaries. Connecting marketing, sales, and customer service to supply chain, financials and human capital management systems, PeopleSoft 8 Read More...
Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure
When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching

access to knowledge bases  IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and Read More...
Taking It to the Streets: A Guide to Wide Area Wireless for the Non-technical Business Professional
It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be

access to knowledge bases  It to the Streets: A Guide to Wide Area Wireless for the Non-technical Business Professional It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be impossible to know which solution to choose. Before making the wrong choice, it’s best to have a basic understanding of mobile wireless communication—how it is currently being used in the industry, and how it can benefit your organization in the Read More...
How to Get Closer to Your Best Customers
In the white paper Get Closer to Your Best Customers, you'll find a host of new ideas and proven best practices for dealing with customers more e...

access to knowledge bases  to Get Closer to Your Best Customers If this tough business climate is forcing you to find new ways of doing business , you're not alone. Many businesses are searching for new strategies to help them prosper. Customer attitudes and spending patterns have changed as well. In the white paper Get Closer to Your Best Customers , you'll find a host of new ideas and proven best practices for dealing with customers more effectively. You'll learn the four key things you can do to get close to your customers, Read More...

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