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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

access to knowledge bases  electronics manufacturer implement voice access to a knowledge base to handle the increased call volume from general inquiries about new products it released. Many of these requests were not traditional, structured transactions that are easily automated with touchtone technology. While simply adding speech recognition would have helped, some of the general inquiries were for product support information and other less structured data. Easy search and retrieval of data residing in the company knowledge Read More

Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » access to knowledge bases


The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

access to knowledge bases  provides easier and faster access to known product-repair problem/solution sets and enables manufacturers’ service organizations to improve first-time-fix rates, avoid unnecessary dispatches, and enable customer self-service, all with the idea to increase profitability and enhance customer satisfaction. KM has been a concept around the industry for a while, but it hasn’t really been geared toward the field service end of the business. More widespread use of KM has been around things like creating Read More
What Do Modern Knowledge Workers Need?
In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These

access to knowledge bases  for mobile and cloud-based access to business-critical information systems and platforms needed to do their job. Knowledge workers point to a need for greater transparency and the ability to gather data from various sources in order to make a decision on a case on-the-go. The key survey findings were as follows: Mobility is important to 57.7 percent of workers, with 13.5 percent saying it is “mission critical” to their job. However, 36.9 percent of respondents said their biggest challenge is not Read More
Ask the Experts: Approaches to Data Mining ERP
From one of our readers comes this question:I am a student of IT Management; I have an ERP course and I am supposed to write an article to review new

access to knowledge bases  encryption used to control access to data (See http://www.hipaaguidance.com/hipaa-rules.htm for more information about HIPAA) Since patients put their sole trust in the health care industry to keep their information confidential, the onus is on health care organizations to ensure that patient data is indeed secure; if a health care facility doesn’t follow HIPAA guidelines, it is compromising patient data and there could be substantial legal ramifications. Data mining to review illnesses and Read More
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

access to knowledge bases  interface for remote user access to basic functionality. Although Surado CRM is not vertical-centric, it enjoys a wide installed base in traditionally vertical CRM -dominated industries, such as technology, health care, education, banking and finance, and government. The vendor has customers in all fifty US states and in over sixty-four countries worldwide. A sampling of its top clients from those vertical industries includes Blackbox , County Regional Medical Center , California State University , Read More
The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

access to knowledge bases  High Cost of Change for ERP: What Does it Cost to Keep Up to Date? Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives. Read More
AMERICAN EXPRESS Selects TRADEX To Build New Business to Business Commerce Network
TRADEX product will simplify the adoption of Internet procurement solutions for American Express corporate customers and their supplier.

access to knowledge bases  and consumers will expect access. This will force these vendors to add feature and support rich services to their mix of offerings. Read More
End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that

access to knowledge bases  to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources? Read More
How to Boost Your WAN to Top Speed
While globalization can bridge distances and enhance communication, the story is a little different when it comes to wide area networks (WANs) and their effects

access to knowledge bases  branch office personnel need access to the same applications - customer relationship management (CRM) , enterprise resource planning (ERP) and office productivity tools - as at headquarters. Only, these key applications now reside at the datacenters. The New World of the Enterprise Today's enterprise conducts most of its business at the branch office while corporate data and IT services are back at headquarters. Feeling the Pain THE BRANCH IS WHERE IT HURTS These growing trends are compelling business to Read More
6 Reasons to Switch to Cloud-based Expense Management
Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information

access to knowledge bases  Reasons to Switch to Cloud-based Expense Management Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies. Read More
5 DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep)
DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of

access to knowledge bases  DNS Security Risks That Keep You Up At Night (And How To Get Back To Sleep) DDoS, cache poisoning, footprinting, oh my! Who knew that there were so many ways to threaten the security of your DNS? Read this white paper to find out all of the scary details about these attacks and what you can do to prevent them. Read More
How to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation
Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource

access to knowledge bases  to Find the Right ERP to Optimize Your Multi-site, Multi-national Operation Download this white paper to learn about the challenges faced by multi-site and multi-national organizations--and what to look for in an enterprise resource planning (ERP) solution to address these issues. Read More
How to Compare the Real Cost of Accounting Software: 30 Questions to Ask Before You Sign the Contract
Once you decide it’s time to upgrade the enterprise resource planning (ERP) for accounting system, the next question is: “How much does it cost?” However, many

access to knowledge bases  to Compare the Real Cost of Accounting Software: 30 Questions to Ask Before You Sign the Contract Once you decide it’s time to upgrade the enterprise resource planning (ERP) for accounting system, the next question is: “How much does it cost?” However, many variables factor into the total project price—and software is only a fraction of that. Discover 16 insider tips that can help you save money, as well as 30 specific questions to ask your software vendor, so you can avoid hidden costs and Read More
Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference
Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation

access to knowledge bases  Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation strategy that connects rewards and performance can benefit both employers and employees. This white paper discusses some of the key factors. Read More
How to Get Closer to Your Best Customers
In the white paper Get Closer to Your Best Customers, you'll find a host of new ideas and proven best practices for dealing with customers more e...

access to knowledge bases  to Get Closer to Your Best Customers If this tough business climate is forcing you to find new ways of doing business , you're not alone. Many businesses are searching for new strategies to help them prosper. Customer attitudes and spending patterns have changed as well. In the white paper Get Closer to Your Best Customers , you'll find a host of new ideas and proven best practices for dealing with customers more effectively. You'll learn the four key things you can do to get close to your customers, Read More

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