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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

ACCESS YOUR ACCOUNT: ability, sophistication and data access to carefully map their strategic accounts into a Customer Experience Map (sidebar). This tool provides the opportunity to map your actual service delivery performance – Operational Index (higher percentage indicates better performance) to the customer’s perceived opinion of you – the Loyalty Index (higher score indicates higher loyalty). Loyalty Index is really a proxy for whatever means an organization is using to calibrate and measure their customer’s
7/2/2008 10:52:00 AM

Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

ACCESS YOUR ACCOUNT: Access Commerce Spices Up North American CRM Fray Access Commerce Spices Up North American CRM Fray P.J. Jakovljevic - July 5, 2000 Read Comments P.J. Jakovljevic - July 5, 2000 Event Summary According to the company s press release from June 8, Access Commerce, a French eCRM vendor, has announced its acquisition of AIS Technologies Inc. from Vancouver - British Columbia, Canada - a leading e-business solution provider for mid-sized enterprises. This acquisition will accelerate growth plans for
7/5/2000

Efinity Offers B2B Clients WAP Access to Supply-Web Site
Prior to the end of 2003 we expect close to 1 Billion wireless access phone users globally (Probability 75%), simply put, that’s a lot of people. Companies must be prepared for the rapid onslaught of wireless demand, as is Efinity.

ACCESS YOUR ACCOUNT: Offers B2B Clients WAP Access to Supply-Web Site Efinity Offers B2B Clients WAP Access to Supply-Web Site P. Hayes - July 27, 2000 Read Comments P. Hayes - July 27, 2000 Event Summary Efinity Inc. (www.efinity.com), the leading provider of SWiM (Supply-Web information Management) solutions, announced the release of the latest version of their Internet-hosted application. Market Impact Efinity s release 2.5 allows WAP access (Wireless Application Protocol) maximizing remote access functionality. Due to
7/27/2000

Bus-Tech Speeds up Mainframe DB2 Access
Bus-Tech has announced the EnterpriseExpress Adapter for DB2 Access. The product is a PCI-compliant ESCON adapter using IBM's Multipath Channel+ (MPC+) protocol to provide the highest possible throughput between Windows NT applications and DB2 Universal Database for OS/390 using IBM's DB2 Connect.

ACCESS YOUR ACCOUNT: Speeds up Mainframe DB2 Access Bus-Tech Speeds up Mainframe DB2 Access M. Reed - January 23, 2000 Read Comments Event Summary Burlington, MA, December 10, 1999 - Bus-Tech, a leading supplier of data center connectivity solutions, announces the EnterpriseExpress Adapter for DB2 Access. The product is a PCI-compliant ESCON adapter using IBM s Multipath Channel+ (MPC+) protocol to provide the highest possible throughput between Windows NT applications and DB2 Universal Database for OS/390 using IBM s DB2
1/23/2000

ERP Survey: Will the Cloud Meet Your Expectations? » The TEC Blog
survey, as well as access to a report of the results of this survey. Take the survey now . Share This   Read More     --> Trackback Address     Tags: change management , Cloud , ERP , expectations , survey Comments Brett Beaubouef on 4 June, 2011 at 7:28 am # Thank you for the access. I am very excited about Cloud ERP and the potential opportunities for customers, however, I like to speak to the minority opinion for a balanced discussion. Just as ERP was deemed the panacea for all business

ACCESS YOUR ACCOUNT: change management, Cloud, ERP, expectations, survey, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-05-2011

Will Max Get Mad When He Surfs Your Website?
WebCriteria announced that it has launched a new study of user interaction with Websites. As with previous studies, the results will be used to build a software model of a surfer (named Max) and integrated into products that help assess the quality of a real surfer’s experience.

ACCESS YOUR ACCOUNT: Will Max Get Mad When He Surfs Your Website? Will Max Get Mad When He Surfs Your Website? D. Geller - April 24, 2000 Read Comments D. Geller - April 24th, 2000 Event Summary It s more than axiomatic that surfers have low tolerance for sites that load slowly or make it hard to find information - it s actually true. Companies need to know whether their websites suffer from this kind of problem. Most traffic analysis tools tell what pages have been visited and how long the pages were viewed. By looking at
4/24/2000

Who’s That Knocking On Your Web?
Coremetrics’ approach to visitor tracking is a hosted service that incorporates industry best practices to provide profiling of site visitors to support media analysis, merchandizing and segmentation.

ACCESS YOUR ACCOUNT: Who’s That Knocking On Your Web? Who’s That Knocking On Your Web? D. Geller - April 25, 2000 Read Comments D. Geller - April 25th, 2000 Event Summary Coremetrics launched its eLuminate visitor analysis service by announcing that more than thirty customers have already selected it. Coremetrics claims to analyze the relationship between lead generation, customer acquisition and retention activities to provide a unified view of the online customer. Coremetrics provides lifetime analysis of the success of
4/25/2000

10 Ways to Wow Your New Hire
More and more, engagement, or lack thereof, is cited as a reason people leave jobs. How do you foster engagement and when does it start? By providing your new hire with a strong first impression, you can forge a lasting bond that benefits employee and employer as well as the organization as a whole. A number of factors influence successful onboarding of new hires. Read this white paper to discover 10 new hire best practices that can ease new employees’ entry into your organization and help turn new hires into passionate, productive team players.

ACCESS YOUR ACCOUNT: 10 Ways to Wow Your New Hire 10 Ways to Wow Your New Hire Source: Ultimate Software Document Type: White Paper Description: More and more, engagement, or lack thereof, is cited as a reason people leave jobs. How do you foster engagement and when does it start? By providing your new hire with a strong first impression, you can forge a lasting bond that benefits employee and employer as well as the organization as a whole. A number of factors influence successful onboarding of new hires. Read this white
5/23/2013 11:41:00 AM

Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

ACCESS YOUR ACCOUNT: Retaining your IT staff Retaining your IT staff Source: IntaPeople Document Type: White Paper Description: By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Retaining your IT staff
11/5/2010 6:58:00 AM

Your Secrets Should Be Safe with Zoho Vault » The TEC Blog
and secrets for better access and management, clearly defined ownership for all passwords, comprehensive audit trails for all user actions, and two-factor authentication for increased security are some other capabilities of the offering. Zoho Vault Dashboard  Pricing and Alternatives  The free Personal Edition is for personal use and it currently has all the features that are in the paid Enterprise Edition, except the ability to share/collaborate with other users. The paid Zoho Vault edition is

ACCESS YOUR ACCOUNT: collaboration, industry watch, password management, password manager, Security, social, Zoho, zoho pulse, zoho vault, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-06-2013

Improving Your Demo-To-Win Ratio - Bridge Building
Ask yourself this simple question: “Have I ever lost a deal to an inferior product?” If your answer is yes, I’ll guarantee that one of the prime reasons for your defeat was because your competitor was a more effective Bridge-Demonstrator.

ACCESS YOUR ACCOUNT: Improving Your Demo-To-Win Ratio - Bridge Building Improving Your Demo-To-Win Ratio - Bridge Building Bob Riefstahl - July 10, 2002 Read Comments Introduction    If you demonstrate software, the Bridge-Building concept is the most important fundamental you can learn. This technique involves bridging the mental gap between how your potential users perform their job today and how they ll perform it with your software in the future. Your prospects perform their jobs day-in and day-out using their
7/10/2002


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