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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach
to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards Most companies understand the strategic significance their Services business has on customer retention & loyalty and the opportunity to provide high margin revenue growth - particularly in down product cycles. Source : Oco, Inc Resources Related to Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards : Performance Indicator (Wikipedia) Insights to Accelerate
Comidor is a Business Cloud Application Suite which offers Collaboration, Project Management and CRM-Finance functionalities. These functionalities are
offers:- Personal, Contact and Account Management- Communication Tools (Embedded Email, Messages, Chat, Video)- Calendar, Events, Tasks and Wikis- Personnel and Organization Chart- Document Management- Social Networking- Activity SteamingThe Project Management module offers:- Planning (with Gantt Chart)- Requirements, Deliverables and Milestones- Scheduling and Task Assignment- Resources and Costing- “Project Echo” model (3-level workflow)- Dynamic Reporting, Graphs and KPIs- External users
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
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In Search of Clarity: Unraveling the Complexities of Executive Decision Making
Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the
these cultural differences into account as they seek to improve decision-making tools and processes. Detailed, uniform decision-making processes may be hard to apply across different cultures; broad frameworks describing missions and values may work better. The challenge only increases as companies grow. Executives at smaller companies are more confident in the efficiency of their decision-making than peers at larger companies, more reliant on people over process, more consultative, and less worried
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed
leads, and a senior account executive handling three major accounts. If sales people lack the ability to modify workflow within the system, some (or all), of the staff will conclude the system does not fully meet their needs. 360-Degree View A 360-degree view enables sales, marketing and support to access a summary of all activity within an account, minimising the chance of looking uninformed to a customer or prospect. Without such a view, sales people are distracted from their primary focus - bringing
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2
the tracking of vertical account relationships (e.g., parent company that owns a subsidiary) and horizontal relationships (e.g., accounts which are referred to/from other accounts.) Activities and tasks can be linked to individual accounts and to related accounts on whose behalf the action was, or is to be performed. In addition, users can roll up details of child accounts from the record of the parent account. Interactive Scripting Capabilities -- IMPACT CRM 3.5 permits the easy creation of
Are You Tuned into Radio Frequency Identification?
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account
ownership (TCO) perspective while accounting for organizational growth, the competitive advantages of inventory visibility, better customer service due to increased product tracking, and the ability to limit “out of stock” conditions. Other avenues for inventory visibility that can compete with RFID are also emerging, such as wireless fidelity (WIFI) and global positioning system (GPS). An organization should consider the cost of hardware, middleware (edgeware), printers, as well as the cost of the
M-Tech Mercury Information Technology, Inc.
M-Tech is a computer security software and services company that develops and distributes security products to streamline passwordmanagement and login account
password management and login account administration. M-Tech offers computer network security services such as remote penetration tests, risk analysis, development of secure applications and more.
What's Wrong With Enterprise Applications, And What Are Vendors Doing About It?
With increased competition, deregulation, globalization, and mergers & acquisition activity, enterprise software buyers realize that product architecture plays
FolloWAP Launches iFollow - Gee Wiz Bang! Wireless Instant Messaging!
We recommend that wireless users hold off from establishing an account with the iFollow service, until such a time as the service has proven to be reliably
off from establishing an account with the iFollow service, until such time as the service has proven to be reliably interoperable. If it does, jump on board!
Fourth Shift Hopes To Thrive On China’s Greener Pastures
January has marked increased PR activity at Fourth Shift, with mixed, bittersweet announcements. While 2000 was a disappointing year, mostly owing to the 26.5
the financial rules and accounting standards of China. Today Fourth Shift Asia has offices throughout China, including Beijing, Guangzhou, Shanghai, and Tianjin. Fourth Shift also has several offices in the Asia-Pacific region. The news comes as a crumb of comfort in light of the company's disappointing performance in 2000. In January, Fourth Shift reported a net loss of $0.08 per share, for the fourth quarter ended December 31, 2000, compared to a profit of $0.04 per share a year ago (See Figure 1).
7 Key Learning Indicators Your CEO Really Needs to Know
In the past, training was seen as a preventive action or default activity. Then learning came into the forefront as a proactive initiative that was more
Software Size Units
The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the
measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments.
ATM Machines Hacked in Moscow
Recently Moscow's ATMs have fallen victim to cyberfraud. How does ATM hacking take place? Has it happened in the United States? What can you do to safeguard
the fifth field. The account number is usually stored in the second field of track two. The PIN verification field is usually held in field nine on track one or field six on track two. With a magnetic stripe reader, a stolen card's stripe can be read and recorded, and later put on a new card with a magnetic stripe writer. Or if you know what numbers you want to put in what fields, you can write another person's account number on your own card, and use your own pin to loot their account. Encrypted account
Are You Adequately Protecting Your IT Infrastructure Components Inside the Firewall?
Components such as applications, databases, web servers, directories, and operating systems rely mostly on built-in security features. But passwords and
Emergency change Tracks firekey account logins Monitors firekey change activity IT security process compliance Ensures backup and recovery procedures are followed Makes certain antivirus processes adhere to corporate policies Identifies deviations from desired configuration baselines Segregation of duties Controls developer access to production systems About the Author Teresa Wingfield has held senior-level marketing positions at Active Reasoning, TIBCO Software, Niku Corporation (acquired by Computer
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