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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

account live  Account Management | Key Account Manager | Live Account Management | Major Account Management | Marketing Account Management | Mobile Account Management | Mythic Account Management | Online Account Management | Professional Account Management | Sales Account Management | Server Account Management | Strategic Account Management | Strategic Account Management Association | Strategic Account Manager | System Account Management | Technical Account Management | Total Account Management | Trial Accounts

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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SAP Users Speak Out on Credit and Collections Shortcomings


A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all reported one or more influences on credit and collections that did not relate to SAP, 70% of them felt shortcomings of SAP's A/R module were at least partly to blame for the observed rise in Days Sales Outstanding.

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24-7 INtouch


24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue.

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Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

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SAP Powers CRM With HANA


At CeBIT 2013, in Hanover, Germany, SAP made public that its SAP Customer Relationship Management (SAP CRM) application is now powered by the SAP HANA platform. Made available to SAP employees, the solution facilitates real-time access to business-critical data. According to the press release, the migration of a business-critical CRM system to SAP CRM powered by SAP HANA was done in 2.5 months

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Ability 585 ERP Is Now TEC Certified


In a recent live demo session with enterprise resource planning (ERP) software vendor Ability, I had the chance to get an in-depth look at Ability 585 ERP. It’s not every day that a product’s capabilities exceed my expectations, but this was the certainly the case with Ability 585 ERP, which is now TEC Certified for ERP for Manufacturing (SMB). Ability’s core principle is to provide

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CPR on BPR: Practical Guidelines for Successful Business Process Analysis


Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually performing business process analysis and fostering change in your company.

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4 Human Resource Documents Managers Can't Live without


To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.

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CommVault Deploys NetSuite OneWorld to Manage Global Business


CommVault, a leading provider of enterprise data management, protection, and availability software, has gone live on NetSuite OneWorld to run its global business operations.

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VAI Projects Growth on Account of Cloud and Mobility


VAI, a midmarket ERP provider for the distribution, manufacturing, specialty retail, and service sectors, recently announced a 15 to 20 percent growth projection for 2013, with similar expectations for 2014.

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Arabesque Group


Who is Arabesque?Arabesque was founded in 1993 as the first Microsoft Large Account Reseller dedicated to the local Kuwait market. Since then, it has diversified to become one of the leading solutions companies in the country, specializing in the area of volume software licensing and ePayment solutions. The company has continued to develop and strengthen its relationship with Microsoft as a core business area and in recognition of its achievements received Microsoft's “Best Infrastructure Award” for 1998 for the Middle East region and “Excellence in Customer Satisfaction” Award for year 2000. Corporate VisionThe Arabesque vision is to create business value from technology solutions. A solution is defined as packaging products and services together in such a way as to provide a technological response to a business issue whilst meeting the customer’s perception of value. Therefore, Arabesque is not a distributor or reseller of off-the-shelf hardware or software products. The company actively seeks to establish long-term, committed partnerships with blue chip international vendors in order to provide a broad based portfolio of best-of-class products and services from which to deliver to our customers the benefits of investing in technology. Corporate PhilosophyThe Arabesque business philosophy is to advise customers and to provide them with what they need and not what we can in order to close the sale. Hence our focus on the concept of ‘business value’ or ‘business benefits’ and therefore customer satisfaction. It is this philosophy which keeps our customers coming back time and time again. A key factor in business today is uncertainty. With increasing levels of complexity and widespread ambiguity, customer relationships are like the lighthouse to our ship. Relationships reduce uncertainty by providing a safety net when things are very unclear. If companies listen to their customers, build and maintain strong relationships, they have the opportunity to turn uncertainty into success and create the space for mutual gain! Corporate MissionArabesque’s mission is to help our customers to translate the convergence of the latest technologies into practical business solutions, thereby ensuring maximum return on their investment. In the conduct of its daily business, Arabesque adheres to the following values: Arabesque staff are the company’s partners in success and, as such, are its greatest asset.Arabesque continually strives to foster a motivating working environment, which promotes and stimulates iniative and creativity.Arabesque adapts and evolves our professionalism in line with dynamic market changes in order to serve our customers to the best of our ability.Arabesque conducts business ethically, honestly and with integrity, taking pride in everything we do. Arabesque adopts quality as the guiding principle for everything we do.

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