Account Management

A Customer Relationship Management Solution Aims To Cover all the ...

by Osman Baig and Shahid Hannan ... Surado Small Business combines the core Surado CRM suite (Contact & Account Management, Sales Automation, Marketing Automation, and Customer Service/Help Desk ... http:/.../Research/ResearchHighlights/CRM/2006/08/research_notes/PN_CR_OB_08_17_06_1.asp - 29k - 2006-08-17 Summary: Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

Best Practices for Transporters and 3PL Service Providers

by Ashfaque Ahmed ... parts: 1) supply chain management (SCM), 2) billing management, 3) key performance areas measurement (KPAM) management, 4) key account management, 5) quotation ... http:/.../Research/ResearchHighlights/SCM/2008/02/research_notes/MI_SC_XAA_02_06_08_1.asp - 18k - 2008-02-06 Summary: The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can transporters survive in such a difficult business c

Outsourcing Service/Outsource Services Evaluation

... of clients willing to be a reference RMI (remote method invocation) Regions in which the provider maintains a presence (for account management, local, or on ... http://outsourcing.technologyevaluation.com/it-infrastructure/ - 29k - 2009-04-15

Comparing On Demand Customer Relationship Management Service ...

by Jim Berkowitz ... Area. 1, CRM interface. 2, Account management. 3, Campaign, lead, and opportunity management. 4, Customer service. 5, Document management. ... Account management. ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_05_05_1.asp - 23k - 2005-12-05 Summary: Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated

N-Tier Demand Management

by Bill McBeath ... As they pursue opportunities with OEMs, the account management team should capture information on potential end-customer deals (eg, end-customer name, project ... http:/.../Research/ResearchHighlights/Scm/2004/12/research_notes/TN_SC_XBM_12_23_04_1.asp - 13k - 2004-12-23 Summary: The classic bull-whip effect means that the further a supplier is removed from the end consumer, the worse are the fluctuations in demand that they see. This has led many to recommend an n-tier approach to demand management, where everyone gets visibility to the end-customer demand at the same time. In p

Customer Relationship Management (CRM): IFS CRM by IFS

... process. Other features include opportunity management, account management, sales process management, and reporting and analytics. IFS ... http:/.../software/500-21167/Customer-Relationship-Management-CRM/IFS-IFS-CRM.html - 4k - 2009-11-18

Dealing with Global Trade Management Complexity

by P.J. Jakovljevic ... The financial supply chain refers to tasks such as purchase order processing, letter of credit (LC) management, open account management, pre- and post-shipment ... http:/.../research/researchHighlights/scm/2005/06/research_notes/EN_SC_PJ_06_18_05_1.asp - 22k - 2005-06-18 Summary: To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize its supply and distribution chains.

Sales Force Automation (SFA): IFS CRM by IFS

... process. Other features include opportunity management, account management, sales process management, and reporting and analytics. IFS ... http://vs.technologyevaluation.com/software/525-21471/Sales-Force-Automation-SFA/IFS-IFS-CRM.html - 4k - 2009-11-18

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... Sales - Through a portal interface, includes such capabilities as automated forecasting, lead and account management, automated quote and proposal generation ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_26_01_1.asp - 28k - 2001-11-26 Summary: PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the

Fatal Flaws in ERP Software Create Opportunity for Niche Software ...

by Bill Friend ... Traditional customer relationship management (CRM) vendors are expanding into trade promotion from their traditional account management or call center ... http:/.../Research/ResearchHighlights/Erp/2004/04/research_notes/MI_ER_XBF_04_24_04_1.asp - 12k - 2004-04-24 Summary: ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG ind