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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 account mate manual book


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

account mate manual book  just customer contact and account information but also a screenshot Web page that the customer last visited and a complete history of what this customer has been looking at on the Web site. For example, consider the scenario that Figure 3.1 shows-an insurance service center. What sort of reaction would this company get if, when the customer clicked help, a service rep were to come online via IPT linked to a Customer Relationship Management (CRM) front end and speak directly to the customer? Good

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Improving Profitability through Better Human Capital Management


Human capital costs account for at least half of the variable costs within a company. Yet this cost center is typically managed with less fiscal discipline, fewer business intelligence metrics, and more compromise than the more traditionally valued business aspects such as development and infrastructure.

Human capital management (HCM) needs best practices just like the other aspects of your business—a high turnover increases costs for training and knowledge transfer, while too many disengaged employees means a loss of profits from your bottom line.

This paper looks at how having a single, integrated, and comprehensive talent management solution can help manage all aspects of the employment lifecycle and aid in the management of human capital costs. Included here are case studies of five organizations that have used comprehensive talent management solutions and experienced good results, including increases in sales per employee and higher profits per employee.

The organizations discussed include a large restaurant chain, a restaurant supplier, an automotive services chain, a food retailer, and a bank holding company. Read on for real-life examples of successful human capital cost reduction through best practices brought about by HCM software solutions, such as streamlined processes, higher accuracy, and improved cost and time savings.

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MATE PCS


GP Solutions, headquartered in Baltimore, Maryland (US) has been developing CMMS since 1979. It offers software solutions, implementation, consulting, and training in implementation planning; preventative maintenance; program review and design; maintenance review and procedures; spare parts analysis and review; and material management analysis, review, procedures, and procurement. GP Solutions offers solutions to national and international clients in the following industries: power, chemical, manufacturing, food and beverage, city council and government; facilities and schools, and communications.

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Establishing Energy as Enterprise Currency: Minimizing Expenses and Risks


CFOs and CEOs face increasing expense burdens. Rising energy costs—one of the fastest growing expenses—can account for up to 80% of operating and maintenance expenditures. This paper explains how organizations can establish a strategy, program, and culture of managing energy usage of assets that is accurate, repeatable, timely, and cost-effective—financially and environmentally—to establish energy as an enterprise currency.

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Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

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Case Study: Faith Promise Church


After struggling with manual and often duplicate data entry, paper-intensive processes, and a lack of visibility into financial data, Knoxville, Tennessee (US)-based Faith Promise Church needed a new accounting system that would scale as the church organization grew. Find out how Faith Promise selected a solution that provided much-needed process automation, as well as greater insight into financial operations.

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Corporate versus Employee-liable


Every company that uses mobile devices as business tools is faced with this dilemma: purchase mobile devices under the corporate account (corporate-liable units [CLU]), or allow employees to purchase their own (employee-liable units [ELU]). To alleviate the management issues, some companies have opted for ELUs. But there is a danger in using ELUs as company business tools. Find out more.

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The Business Case for Account Lockout Management


Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.

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Deploying Asset Management Software in Midsized Facilities: The 5 Critical Success Factors


Unlike large manufacturing companies, small and medium facilities often handle asset management and maintenance with cobbled-together manual and semi-automated systems. This results in many lost benefits, including uninterrupted production and simplified regulatory compliance burdens. As you explore asset management solutions, you should know five critical factors that can determine the success or failure of your project.

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How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

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FlexiFinancials Suite


Flexi develops the FlexiFinancials suite of enterprise financial accounting software, which is geared primarily to the banking, insurance, and financial services industries. Flexi also provides implementation and support services for FlexiFinancials. Flexi’s accounting capabilities help companies streamline their business processes and the product’s technology allows for seamless integration with their current applications through powerful and flexible APIs using Web services or COM+. Flexi's applications provide the flexibility to operate on various database platforms including Oracle and MS SQL Server. The fully integrated enterprise resource planning (ERP) accounting suite includes modules for general ledger, accounts payable, accounts receivable, fixed assets, purchasing, and projects. Flexi products also have built-in capabilities to help address internal security regulations and external compliance issues such as Sarbanes-Oxley (SOX) and the Health Insurance Portability and Accountability Act (HIPAA).      

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