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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

account terms  to customerfacing teams and account managers are numerous, and include: Quickly determine how well the most strategic and largest revenue sites are being serviced Map actual service delivery performance to perceived customer satisfaction in a Customer Experience Map (sidebar) Review equipment utilization and compare this to contract terms and design intent Proactively monitor equipment usage and synchronize this to inventory and services supply-chain orders – opens the potential opportunity to offer an Read More
Small Business Software (SBS)
The Small Business Software (SBS) evaluation model targets functional requirements for fully featured solutions designed to support all business requirements of a typical small business. Extending ...
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Documents related to » account terms


Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

account terms  the best case the account team will review the client with the following departments: The Commercial group : to examine the existing contract to determine the profitability of the client and the potential to maneuver and create options for negotiation. The Service group : to assess Service levels delivered and the Customer Satisfaction performance currently, and historically, delivered. If it appears that the renewal will become competitive and the client is no longer acting as a retained client then the Read More
ERP Selection Guide for Small and Mid-Market Businesses
Every year, companies face the challenge of selecting new business software solutions. Whatever the reasons for the selection, there are basic criteria and cost

account terms  companies must take into account. The goal is to compare several enterprise resource planning (ERP) vendors against each other in terms of long-term cost and software quality. Learn more in this selection guide from Abas software. Read More
SAP Powers CRM With HANA
At CeBIT 2013, in Hanover, Germany, SAP made public that its SAP Customer Relationship Management (SAP CRM) application is now powered by the SAP HANA platform.

account terms  lead to opportunity, and account and opportunity management. The press release states, Early user feedback highlights performance improvements in the area of call center management, especially in search and reporting scenarios. Acknowledging the booming business requirements for mobility, SAP sees SAP CRM on SAP HANA as part of its mobile offering. Oliver Bussmann, chief information officer, SAP AG explains, “Making SAP CRM available on SAP HANA was only the first step. Mobile devices such as smart Read More
Solomon Stands the Test of Time Despite Changing Masters Part Three: Product Differentiators
Of all the MBS' products, Solomon is apparently the purest in terms of a standard Microsoft technology stack, and without any proprietary additions. Furthermore

account terms  and Payroll/Direct Deposit. GL account and sub-account numbers can be up to thirty characters in length, whereby the main account number can be up to ten characters, and the remaining twenty characters can include up to eight user-defined segments. GL transactions can be entered using several types of transaction batches, including non-recurring, recurring, manual and one-sided adjustment, and GL account determines whether the transaction will operate in multi- or single-company mode. Transactions can be Read More
QAD Pulling Through, Patiently But Passionately
QAD has been pulling through the downturn with a real strength (especially in terms of new licenses, and with a strong balance sheet and declining debt), a

account terms   Read More
RedPrairie and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players?
On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie

account terms  and JDA Software Merger, Part Three: What Does it Mean for Manhattan Associates and Other SCM Players? On November 1, 2012, RedPrairie   Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series, while Part Two discussed Read More
An E-Commerce Company That Can Pay The Bills
Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those

account terms  on a request. Multiple account distributions per invoice - A single invoice may contain up to 99 account distributions. Account distributions by percent and/or dollar amount-For example, a request can specify that 30 percent should be allocated to account A, and 70 percent allocated to account B. Tax integration - Integration with third-party tax software for proper calculation, validation, and storage of sales and use tax values. Market Impact According to Concur the genesis of this product is quite Read More
J.D. Edwards On The Mend; This Time Might Be For Real Part 3: User Recommendations
In anatomic terms, J.D. Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based connective tissue, chords and

account terms  J.D. Edwards,J.D. Edwards & Company,e-commerce,Sales Strategy,Aggressive Sales Strategy,product development,jd edwards products,product integration strategy,consumer products goods,cpg Read More
Arabesque Group
Who is Arabesque?Arabesque was founded in 1993 as the first Microsoft Large Account Reseller dedicated to the local Kuwait market. Since then, it has

account terms  the first Microsoft Large Account Reseller dedicated to the local Kuwait market. Since then, it has diversified to become one of the leading solutions companies in the country, specializing in the area of volume software licensing and ePayment solutions. The company has continued to develop and strengthen its relationship with Microsoft as a core business area and in recognition of its achievements received Microsoft's “Best Infrastructure Award” for 1998 for the Middle East region and “Excellence Read More
i2 e-Business Strategy Services Not For Everyone
Companies that know what they want in terms of Internet capabilities might benefit from eSOA, but others should give it a wide berth.

account terms  sales and marketing strategies,business for sale,inventory management,seo consultant,sales strategy,internet marketing consultant,business strategy game,small business marketing strategies,supply chain,management,businesses for sale,computer consultants,web site designers,it managed service provider,direct mail advertising Read More
How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

account terms  Some ERP Vendors Demonstrated - Warts And All Part 2: Results How Some ERP Vendors Demonstrated - Warts And All Overview  The subject of this case study is the synopsis of a crucial step within every software selection process - finalist vendors' scripted scenarios software demonstrations; this particular series of events took place in February/March 2001. The importance of this milestone in any software selection undertaking has been widely publicized (for more information, see An Overview of the Read More
The New Product Development Paradigm Led by Simulation and Testing
Development and problem solving happens too often at the testing stage, once product prototypes have been built. This can be costly, both in terms of the time

account terms  New Product Development Paradigm Led by Simulation and Testing Development and problem solving happens too often at the testing stage, once product prototypes have been built. This can be costly, both in terms of the time and the resources expended. Computer-aided design (CAD) and exercises (CAE) can address your concerns about product safety and performance, as well as augment your return on investment (ROI). Shift your product development paradigm with digital engineering tools. Read More
Epicor Enhances Its Major Wholesale Distribution ERP Product
Based on a recent slew of announcements by Epicor, both in terms of customer wins and product releases (across the original Epicor business as well as in the

account terms  reduce paper handling for accounts payable processes Read More

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