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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 account usage


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

account usage  The mapping of services account management reporting requirements, service metrics, and customer dashboard usage within the prescribed Services Framework is discussed in the following sections. Services Account Management & Reporting Leading manufacturing and capital equipment service organizations are now “playing offense” and engaging with their customers in a truly interactive fashion. Customer dashboards, key performance indicators (KPI’s) , and reports have long been available to internal

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

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SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment


This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.

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Ask the Experts: What’s the Difference between ASP and SaaS?


This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models.TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to

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NetSuite Plays BPO


NetSuite announced the launch of the NetSuite BPO Partner Program, designed for partners who provide business process outsourcing (BPO) or business process as a service (BPaaS). The new program gives these partners a unified cloud-based solution of enterprise resource planning (ERP), customer relationship management (CRM), and e-commerce to support their clients ranging from small businesses to multinational corporations.

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How to Survive and Thrive with Effective Refrigerant Tracking


Collecting, organizing, and reporting refrigerant gas usage is challenging and loaded with complexity. Often system auditing is confusing, and it’s difficult to remain in compliance with constantly changing regulations. Find out why staying in compliance is so important, and how you can save money, reduce emissions, and retain critical assets. Thrive in a carbon-constrained world while managing your refrigerants.

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TechnologyOne Financials


TechnologyOne Financials is a client-extensible financial management solution. Its multi-ledger design allows users to track, monitor, control, analyze, and report on information within the general ledger, as well as in any number of subsidiary ledgers. Additionally, TechnologyOne Financials comes with a multi-dimensional account structure. Account structures can thus be modified through user-defined selection codes. This allows users to tag accounts with identifying information, and to use this information to dissect reports and enquiries.  

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SAP Users Speak Out on Credit and Collections Shortcomings


A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all reported one or more influences on credit and collections that did not relate to SAP, 70% of them felt shortcomings of SAP's A/R module were at least partly to blame for the observed rise in Days Sales Outstanding.

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Market Report: Mobile HCM


TEC recently asked end users all about their mobile HCM needs, usage, and challenges, and then asked vendors about their mobile HCM offerings and target markets. We discovered that while most participants in our survey either currently use mobile HCM technology or are considering doing so in the future, end users seem to be taking advantage of HCM mobile capabilities to complete well-known routines rather than explore new possibilities such as HR analytics. Read TEC's mobile HCM market report to find out more results of the survey and get HCM analyst Raluca Druta's take on mobile employees and how mobility fits in with HR practices.

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Unlock Hidden Profits Using Effective Pricing Strategies


In Get Greener with SaaS-based ERP, you'll learn how a SaaS delivery model can help you reduce...

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Leveraging CRM to Drive Trade Revenue


Consumer package goods (CPG) companies manage multiple complex distribution channels. Because the industry operates through intermediary channel players, out-of-the-box customer relationship management (CRM) solutions are typically inadequate. In fact, account and trade management teams could dispense with a CRM system’s traditional sales funnel capabilities. But the CRM system needs to be more than an expensive contact manager.

Account and trade management teams may benefit from trade promotion management (TPM) functionality. TPM functionality can drive sales performance in CPG organizations, through budgeting, planning, sell-in, execution, and settlement.

Consumer brands have had limited success with traditional CRM systems because of differences in selling models. By extending CRM to address trade management requirements natively, CPG companies can drive internal and external collaboration to competitive advantage.

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