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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 accountant sample experience certificate


A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate
You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install

accountant sample experience certificate  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Service Management: Understanding the Real End-user Experience


How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

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Improving the Candidate Experience for Recruitment: Why First Impressions are Everything


In today's job market, the pressure is on when it comes to planning for a positive candidate experience. Job seekers are more vocal than ever, openly posting their job search experiences throughout their social networks. Therefore a positive candidate experience can generate highly beneficial word-of-mouth, while a bad experience can damage your company's reputation and make others less likely to apply.

Read this guide to discover how you can provide an engaging recruitment experience while uncovering the best talent with the right skills.

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Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

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The Oracle Accelerate Customer Experience--Jameco Electronics (USA)


Greg Harris, VP of Sales and Marketing at Jameco Electronics, provides an overview of his company's implementation of Oracle CRM On Demand.

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Pentaho Acquires Webdetails to Reinforce Its User Experience Technology


Webdetails, a long time partner of Pentaho, is a Portugal-based consulting firm dedicated to providing expert consultancy and development of visual interfaces using Pentaho’s native business intelligence (BI) environments. Pentaho has completed the acquisition of Webdetails, with the aim of improving Pentaho’s user and visual experience capabilities and reinforcing its development community for

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Combating Showrooming: How Retailers Can Use Mobile to Enhance the Shopper Experience


For retailers, current technology advancement means increased in-store and online competition, readily available product information and reviews, and increased purchase decisions. Consumers have much more information at their fingertips while in a brick-and-mortar store. The rise of the mobile shopper has brought showrooming into a new age.

This white paper outlines some factors a smart shopper is looking for and how a retailer can adapt to changes in shopping behavior to make the most of showrooming activities.

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Manhattan Associates at NRF 2014—Improving the Omnichannel Experience


At the 2014 National Retail Federation (NRF) Annual Conference, Manhattan Associates showcased a comprehensive set of capabilities for executing on the promise of omnichannel commerce, using the retail store as a focal point. Find out what this means for retailers in P.J.'s blog post.

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Manhattan Associates and Kronos Join Forces for Omni-channel Retail Experience


At the NRF BIG Retail Show 2013, a new relationship was announced between Kronos and Manhattan Associates to help retailers profitably integrate their physical stores into their digital selling strategy. The idea is to allow retailers to increase customer satisfaction and drive sales by freeing up trapped inventory in the store and elsewhere in the upstream supply chain, while managing labor costs

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Customer Experience Management: Accelerating Business Performance


Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

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The Interview: Having an Experience with Joe Pine


Today's business climate is all about competition - we're lean, we’re mean, but competing on price is not where it’s at. How do you create a lasting identity and relationship with your customer through your processes from marketing, sales and supply chain to keep them loyal? A fascinating discussion with the author of "Mass Customization" and "The Experience Economy".

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