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Abstract: Assumption: Call center
turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.
PubDate: 1/9/2007 9:08:00 AM
Abstract: In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing.
Abstract: Nol-Tec, a manufacturer of conveying equipment, needed a job costing solution that would integrate key information about parts and assemblies. Why? So its sales and engineering teams could communicate better about customers’ systems. The company found Jobscope’s order analysis, accounts payable, and customer tracking modules integrated well with its own sales quotation system and helped improved visibility. Learn more.
Abstract: CTS Cement Corporation, a manufacturer of professional-grade construction cement, operates out of 15 facilities across the US. As the company grew, it needed to address the inefficiencies of its accounts payable invoice processing, which was being keyed manually into two different systems. With this lack of connectivity between systems, CTS turned to AnyDocINVOICE solution and now indexes nearly 2,500 invoices per month.
Abstract: Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.
Abstract: Since its inception in 2005, digital services provider Acceller had been using the same system to manage accounts payable (AP) and accounts receivable (AR). But when business began to increase, the lack of sophisticated financial reporting and the need for improved financial controls became significant issues. Find out how the company chose a solution that provided the needed control and reporting capabilities.
Abstract: Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management and Internet fulfillment. 1999 was a difficult year for the vendor, marked by reorganization and management turnover in the midst of rapid corporate expansion. Completing its transition to an Internet enabler will be important for Manhattan's long term future.
Abstract: As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.
Abstract: Given intense competition and thin margins, more and more retailers are struggling to execute their corporate vision at the store level. Unfortunately, many attempt to tackle these industry realities without a strategy or supporting system. As a result, many leading retailers are turning to advanced workforce management (WFM) solutions to ensure proper staffing levels, combat employee turnover, and reduce payroll costs.
Abstract: Duke Realty Corporation—the largest publicly traded office and industrial property owner in the US—needed to find a more organized way to process the nearly 20,000 invoices its thirteen locations handled each month. To ensure data was properly captured and processed, Duke Realty turned to AnyDocINVOICE solution and has since been able to create a faster, more visible invoice process that uses 50 percent less staff.
Abstract: E-learning solutions can be effective ways of meeting training and knowledge management challenges. Online training delivers multiple benefits, including reduced employee turnover, increased productivity, actual cost savings, and return on investment (ROI). But there are a number of important selection criteria you need to know about before implementing an electronic learning management system (LMS).
Abstract: In today’s competitive business environment, wholesale distributors face critical factors that directly affect customer satisfaction and profit margins. These challenges, combined with customer demands for product availability, can conflict with operational goals of increasing inventory turnover and minimizing costs. However, business automation software can deliver sophisticated distribution capabilities designed to help you with these important business issues.
Abstract: Production based on the principles of lean manufacturing combined with Movex APP has been the key to significant improvements since the end of the 1990s at pump manufacturer APV Products in Horsens, Denmark. “By streamlining the many workflows, we have been able to cut out all the redundant processes. Thus we have seen an amazing reduction of delivery time, from twenty-five days to only a couple of days. At the same time our inventory turnover has increased, which means that our inventory has been reduced to a third. And last but not least, our productivity is higher.” Bjorn Sommer, Product Line Manager, APV Products.
Abstract: With a turnover of CHF 85 billion and 470 sites, Nestle is the world's largest food group. Learn how Nestle is able to plan its production and to accommodate finite capacity calculations in terms of manpower and material resources, strategic material availability, and through the significant production constraints of Nestle's different production environments.