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Cisco Steps into E-Mail Management
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and

acd see software  Steps into E-Mail Management Event Summary SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management. Representing a broad range of industries, some of these new customers include 2Wire, APAC Customer Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » acd see software


The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

acd see software  PBX's, Automated Call Distribution (ACD) software is often employed in call centers to enhance the function of PBX's, by providing such capabilities as rules-based routing of calls, call queuing, and the like. PDA - Personal Digital Assistant . The short-hand term for the handheld devices currently on the market, such as Palm-OS-based units, Pocket PC-based units, and units based on the Symbian OS from Psion (Symbian is due to make a bigger splash in the U.S. as the OS of choice on so-called smart Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

acd see software  between 384Kbps and 2Mbps. ACD - Automated Call Distribution . An add-on feature to Customer Interaction Center PBX's (phone switches), ACD's intelligently handle and route incoming calls based on defined criteria (such as, next available employee, skillset, workload, group, etc.). Ad Hoc - In real time, or On the spot. We often talk about Ad Hoc Queries, which are database queries that are created by the user in real-time. Analytical CRM - A subset of Corporate Business Intelligence, which enables Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

acd see software  features such as CTI, ACD and IVR are expensive add-ons. Moreover, customization costs are likely to be more for these buyers due to their complex requirements.   According to our Buyer's Survey, respondents rated the following as the top reasons for selecting a vendor: Cost of solution - 23.1% Reputation of vendor - 20.5% Level of customization offered by vendor - 10.3% Source: Focus Research's Enterprise Telephone Systems Buyer Survey, March 2009 Vendor Selecting the Right Vendor Selecting the right Read More...
SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

acd see software  advanced features, such as ACD, computer integration, conference bridges, call queues and call features, can raise your total monthly bill to $70 or more depending on the number of features added. Smart Questions from Others Buyers Other than product and pricing questions, buyers recommended asking vendors the following three questions before you buy. 1. What are your implementation and support processes? 2. What is your history with other customers like me? 3. Can you ensure me of your financial Read More...
Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products

acd see software  the Myth of Commoditized Software Markets with the New TEC Focus Indicator If you're in the early phases or even in the midst of a software selection project, I assume you've read industry analyst prestidigitations, squared those up with vendor posturing, and lent an ear to various experts. Those efforts might help you figure out whether the products you're considering buying and eventually implementing actually do what you need, but the new TEC Focus Indicator ( TEC FI ) is a concrete way to start Read More...
Moxie Software
Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in

acd see software   Read More...
Ultimate Software: Delivering Breakthrough Products
Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few

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JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

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Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

acd see software   Read More...
Halogen Software
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions

acd see software  employee appraisal, employee assessment, employee review software, performance appraisal, performance evaluation, performance review, self-assessment, survey,360 feedback software,Appraisal Software,HR Managment,Managment Software,Surveyor Software Read More...
Epicor Financial Management Software (v. 9.05) for Financial Packages Certification Report
Epicor Financial Management Software (v. 9.05) is now TEC Certified for online evaluation of financial packages in TEC’s Accounting Evaluation Center. The

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Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

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RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

acd see software   Read More...
Pronto Software Limited
For over 30 years, we@ve been working closely with our clients to create business management software that helps them get the absolute best out of their

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