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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

acknowledge it when receive  65% of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80% stated that they have plans to do so. Clearly, there is a growing interest in Six Sigma. The SLM market is flooded with vendors working to take advantage of the shift towards service management. Of all the vendors involved in SLM, few have had the foresight to see the connection between Six Sigma and IT service management. Read More
Financial Packages
Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Documents related to » acknowledge it when receive


The Three Cs of Successful Positioning Part Three: Get Your Channel Involved
If there's a disconnect between your channel and your marketing team, neither will reach their full potential. In this column, you’ll see how involving your

acknowledge it when receive  have contributed input, and acknowledge their contributions. Once you have a final draft message strategy, test it with a variety of audiences, especially your channel. Even it they have been a participant, like everyone, they'll relish being a critic. Channel Buy-in Means They'll Actually Use What You've Created With a little luck and a lot of diplomacy, you'll get valuable feedback from your channel on the viability of your positioning and marketing message. By involving your channel, you've opened Read More
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

acknowledge it when receive  research document . Pega does acknowledge the competition from CRM application vendors including Chordiant Software , Microsoft Dynamics CRM by Microsoft , Siebel by Oracle ; Pivotal CRM by CDC Software , and Consona CRM to name but a few. There is also competition coming from companies that provide application specific software for the financial services, healthcare, insurance, and other specific markets such as Norkom Technologies , SmartStream Technologies , SunGard , The TriZetto Group , Oracle's Read More
Mega-Vendors Warming Up to the Cloud - Part 3
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and the adoption of cloud computing. The post ended

acknowledge it when receive  as far as to acknowledge that they are a part of it. As in the case of SAP Business ByDesign described in Part 2 , there has been no lack of speculation, misinformation, and sensationalism in the news reporting on the why, what, how, and when of SAP’s on-demand plans. It might be worthwhile to read Bob Evans' Global CIO blog post as a response to a BusinessWeek ’s previous article . Other balanced and informative articles would be ZDnet blog posts by Phil Wainewright , Dennis Howlett , and Brian Read More
Just How Smart Is Your Scheduler?
Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable

acknowledge it when receive  a person’s habits and acknowledge them when scheduling future jobs. From a routing perspective, an intelligent scheduler should be integrated with or be able to measure the state of the roads. Social events such as strikes or protests, as well as accidents, should be recognized as traffic jams when choosing the best route. In addition, planned construction work on the roads must be taken into account while scheduling. Another characteristic of intelligent scheduling is a shift in priorities. When Read More
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

acknowledge it when receive   Read More
Coming to Grips with IT Risk
Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer

acknowledge it when receive  to Grips with IT Risk Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer service, invoicing, payroll, regulatory compliance, and more. With so much depending on IT, any disruption can be ruinous. But amazingly, many companies don’t have sound IT risk management processes in place. Find out how investing in IT reduces your security risk. Read More
Helping Find the Way to Better Public Sector IT
In the UK, government IT has a poor track record. Too much money is wasted on complex projects which fail to deliver the anticipated benefits. However, it is

acknowledge it when receive  Find the Way to Better Public Sector IT In the UK, government IT has a poor track record. Too much money is wasted on complex projects which fail to deliver the anticipated benefits. However, it is possible to deliver IT projects successfully in the public sector if sensible business and technology strategies are combined within strong project management frameworks to promote a spirit of mutual understanding and respect. Read More
Infrastructure Management Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

acknowledge it when receive  Management Services: Outsourcing, IT Infrastructure Competitor Analysis Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, Read More
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

acknowledge it when receive  Management and Development The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks. Challenges related to IT management and Read More
Bridging the IT Talent Gap
Recruiting IT talent to insurance companies has never been easy@but today, demographic pressures make the task of IT staffing even harder, as IT professionals

acknowledge it when receive  the IT Talent Gap Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have. Read More
The Consumer IT Revolution
With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and

acknowledge it when receive  Consumer IT Revolution With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees). Read More
How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

acknowledge it when receive   Read More
Attenda's IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper

acknowledge it when receive  s IT Service Management Platform: Attenda M.O. - An Overview Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services. Read More

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