There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and BSM solutions.
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mail service, for instance, acknowledgements could be routed to outbound call agents to notify customers that their order has been received. BPM is delivering real value to its users, helping organizations improve operational efficiency, decision making, and move ever closer to becoming real-time enterprises (RTE) . Conceptually, BPM coordinates and balances the dimensions of people, process, organization, and system to design and orchestrate business processes that deliver real value. In terms of the IT