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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 acquires and stores the customer s current service configuration from an external source

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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acquires and stores the customer s current service configuration from an external source  Open Source ERP & CRM Compiere Open Source ERP & CRM is a complete business solution for small-to-medium enterprises worldwide, particularly those in the service and distribution industry, both retail and wholesale. Compiere Open Source ERP & CRM has integrated Web Store, covering material management, purchasing sales, accounting, and customer relations management. Read More

The Miracle in Detroit: Putting the ROI into ITIL


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Drink-IT, the Ideal Solution for the Efficient Reorganization of the Norwegian Mack Brewery




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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


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How to Transform Your Operations Today with the Technology of the Future


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