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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

actions for acting  personnel to determine what actions could be taken to further increase the level of value that in-store personnel were experiencing in these areas. Within a week, Benjamin Studios was taking action to improve the training for the next set of stores based on specific feedback and suggestions. It also created a simple selling guide and desk reference to better assist the stores in selling and supporting the offerings. As studio representatives began to revisit the stores and deliver the newly created Read More...
PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Documents related to » actions for acting


Response Management: Rapid Response to Change Drives Improved Operating Performance
Increasingly, success depends not only on how fast manufacturers can act, but how fast they can react@and the effectiveness of the actions they take. But fast

actions for acting  information, and then drive actions that are best aligned to corporate objectives Key Requirements for Transforming Operating Performance Responding rapidly to change in today s complex, multi-enterprise supply chains frequently requires the organization to make tradeoffs and compromises to resolve problems. The best people to spot and act on these issues in a timely fashion are the one s directly involved and intimately familiar with the situation at hand. To optimize the response to change, tools are Read More...
TIBCO Is on Spotfire with Its New Version 6.5, and Buys Jaspersoft Too
TIBCO, a significant contender in the provision of event-driven and data management solutions, started its year off highly inspired and energetic, and did not

actions for acting  front with two major actions: the release of TIBCO Spotfire 6.5 and the acquisition of open source–based BI provider Jaspersoft . TIBCO Spotfire 6.5: Consolidating Data Process and Delivery Despite not being a full version release, TIBCO Spotfire 6.5 includes at least a few major features to welcome: The inclusion of parameterized SQL queries for big data sources, enabling users to interact directly with these sources using common SQL up front while hiding the complexities of these sources from users, Read More...
Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets
While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are

actions for acting  a second call. Queued actions are serviced as soon as possible. If online, these calls are serviced in short time intervals; if off-line, the calls are stored for invocation later. Logically, the output queue is used only for asynchronous calls, and to support this functionality, the output queue provides interfaces to be able to flush the queue when the backend server is available. Calls made by the output queue to the service bundling component in the backend system will generally respond Read More...
May a New Day Begin for Mature Enterprise Applications - Part 1
While attending a number of vendors’ annual user conferences and/or by being briefed by vendors about their future directions, I’ve lately discerned this trend:

actions for acting  transactions (as necessary further actions). The result is that employees have a central repository to find the information that they need in real-time to make decisions and complete their work. Each person then more clearly understands the progression of work in a way that is personalized to their specific job, regardless of whether they belong to the board room, the shop floor, human resources (HR), sales, warehousing/shipping, and so on. As an illustration, employees in the procurement and sourcing Read More...
IBS Enterprise7 for Enterprise Resource Planning for Distribution Certification Report
The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation

actions for acting  Enterprise7 for Enterprise Resource Planning for Distribution Certification Report The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

actions for acting  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
SCM Software for Real World Manufacturing: A Case for Mission Critical Use
In an ideal world, we can have an exception free manufacturing operations. And for the most part, it will be a

actions for acting  Software for Real World Manufacturing: A Case for Mission Critical Use Introduction As any experienced production or operations manager will tell you, there is real challenge in manufacturing execution processes and that production planning and scheduling does not help. Everyday the manager comes across machines breaking down, bottlenecks in the production lines, human resource problems, wastage of time in machine changeovers, impossible product delivery deadlines, variable raw material quality, raw Read More...
Value Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments
It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to

actions for acting  Proposition for IBM Power Servers And i: Comparing Costs for EnterpriseOne Deployments It is a challenging time for Oracle EnterpriseOne (E1) users. Organizations must contain IT costs and still meet business demands. In many cases, pressures to improve performance and increase efficiency are magnified by today’s economic conditions. One solution is to employ—or continue to employ—the IBM Power server platform and i for core E1 systems. Learn how four different installations fared with this Read More...
Top ERP for Manufacturers or for Distribution Software Ratings
To find out, simply use TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice.

actions for acting  ERP for Manufacturers or for Distribution Software Ratings There are a lot of new ERP solutions dedicated to manufacturing businesses or distribution businesses, and here's your chance to compare them -- quickly and easily. Some of the leading solutions include Infor ERP Visual, Global Shop Solutions, FactoryMaster, Consona Made2Manage, Orion by 3i Infotech, Epicor ERP, IFS Applications, Lawson M3, Microsoft Dynamics AX, JD Edwards EnterpriseOne by Oracle, Jobscope Enterprise Edition, Sage ERP X3, TGI Read More...
Navigator One for SAP Business One: ERP for SMB Competitor Analysis Report
The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In

actions for acting  One for SAP Business One: ERP for SMB Competitor Analysis Report The accounting and ERP for small and medium businesses (SMB) evaluation model targets functional requirements for a fully featured accounting solution. In addition to supporting accounting requirements, it is applicable for those researching an ERP system suitable for small and medium businesses (SMB). It includes categories such as General Ledger, A/P and A/R, Payroll, Job and Project Costing, Multinational Accounting, Manufacturing Read More...
SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

actions for acting  ERP for SME: Not Just for the SME This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses specifically on SAP small to medium size enterprise (SME) offerings. With its dominant market share, it was not surprising to find SAP to be “market-ready,” but it is a bit surprising to see where SME products are landing. Find out why in this Aberdeen AXIS Analyst Insight. Read More...
Aquilon for ERP for SMB Certification Report
Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center

actions for acting  for ERP for SMB Certification Report Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

actions for acting  Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times Today, businesses must work smarter, not just harder—and to do it, they must use information to compete. With growing demands on data resources, companies need to derive greater value from their existing information. But this information is often scattered throughout the organization. To survive in the current tough economic environment means building successful enterprise information management Read More...

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