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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 active passive voice diagram


7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

active passive voice diagram  called NetAlly. NetAlly uses active application traffic to monitor and test actual applications and servers. It also collects passive performance information from IP PBXs, gateways and other network components. This provides repeatable and real-world tests for the most comprehensive performance assessment. The NetAlly tests simulate IP telephony and the ability of the network to handle latency, jitter and packet loss. NetAlly also reports on voice quality in the form of a mean opinion score (MOS) , which

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Active Archiving: A Key Enterprise ILM Practice


The growth of application data has placed an enormous burden on IT organizations to maintain acceptable application performance and availability. The weight of managing and navigating through vast amounts of inactive data has caused outages and raised budgets, among other problems. Active archiving software, however, addresses complex data management issues and delivers lasting benefits to organizations and its users.

active passive voice diagram  budgets, among other problems. Active archiving software, however, addresses complex data management issues and delivers lasting benefits to organizations and its users. Read More

Building an Enterprise Communications Strategy: Beyond Voice Mail


With today’s varied communication technologies, there are more ways than ever to stay in touch—and more pressure to respond immediately. This and the need to prioritize multiple messages prove that companies must provide employees with tools suited to managing an increased flow of messages. Learn more about second-generation enterprise communication solutions and how your company can deploy them for maximum benefit.

active passive voice diagram   Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

active passive voice diagram  self-service (VSS) are undeniably attractive to enterprises. ROI is easily recognized with the improved speed, convenience and consistency of information to consumers and the decrease in operating costs because of the reduced utilization of live agents. As indicated in Exhibit 1, voice is one of the leading self-service channel performers of customer interaction. Although the advantages of VSS are well known, many enterprises have not capitalized on the current technological advances and best practices Read More

Active Strategy


Active Strategy provides software and services that focus on strategy and performance management, and performance measurement.

active passive voice diagram  Strategy Active Strategy provides software and services that focus on strategy and performance management, and performance measurement. Read More

Your Guide to Troubleshooting Voice over Internet Protocol


The sensitivity of voice over Internet protocol (VoIP) to delay and packet loss, compared with other network applications such as e-mail services, presents a big challenge. But if you have a basic understanding of VoIP traffic and of the quality metrics that VoIP monitoring tools can provide, you increase your ability to run your network smoothly. Learn about the statistics and metrics you need to maximize your VoIP use.

active passive voice diagram   Read More

Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


Active Voice will integrate all of PhoneSoft's functionality into their existing "Unity" voice-messaging product to target Lotus Notes Domino R5.

active passive voice diagram  of Active Voice's Acquisition of PhoneSoft, Inc. Event Summary SEATTLE, /PRNewswire/ - Active Voice Corporation (Nasdaq: ACVC), a global provider of unified messaging and computer telephony software solutions announced it has signed a definitive agreement to acquire privately-held PhoneSoft Inc., a leading provider of true unified messaging solutions for Lotus Notes/Domino. Market Impact PhoneSoft, Inc. is a privately held company that focuses on unified messaging solutions (UM), including email, Read More

Alteva


Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services.

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Real-time Information Delivery Using Active Intelligence


During the past decade, organizations of all sizes have made significant investments in enterprise application software. Unfortunately, the level of integration between these systems has become less effective and more expensive than originally envisioned. The question is how to leverage the considerable investments organizations have made, in order to maximize the value of the information stored in these discrete infrastructures.

active passive voice diagram  time Information Delivery Using Active Intelligence During the past decade, organizations of all sizes have made significant investments in enterprise application software. Unfortunately, the level of integration between these systems has become less effective and more expensive than originally envisioned. The question is how to leverage the considerable investments organizations have made, in order to maximize the value of the information stored in these discrete infrastructures. Read More

Business VoIP Buyer’s Guide


Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.

active passive voice diagram  CompareBusinessProducts.com,telephone,voice,voip,call center,sip,phone service,google voice,voice mail,phone call,voicemail,internet business,telephone directory,internet phone,telecommunication Read More

HireIQ Hiring Optimization Suite


HireIQ’s hiring optimization suite includes InterviewIQ, a virtual interviewing application that offers applicants an online text-response and voice-response experience for high-volume hiring environments. It also includes LanguageIQ, an online assessment solution designed to test an applicant's English-language comprehension, proficiency, fluency, and critical thinking skills.  

active passive voice diagram   Read More

Retrospective Network Analysis


While network complexity and bandwidth demands continue to increase, applications such as voice over Internet protocol (VoIP) increase performance requirements. Today’s network administrators need versatile monitoring and analysis tools to quickly troubleshoot and monitor security and compliance. Retrospective network analysis (RNA) tools let you go “back in time” to reconstruct failure or attack. Discover the benefits.

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Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs.

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A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

active passive voice diagram  customer experience management software,customer service experience,cem software,customer experience,customer intelligence,customer experience solutions,customer experience software,customer experience manager,customer relationship management,customer satisfaction,customer loyalty,customer satisfaction survey,customer relations,customer experience strategy,customer feedback Read More

Five Must Have Features for Business VoIP


A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while the primary goal is generally saving money, there are a wide variety of features and functions that must also be considered. This report provides a quick guide to the top five most common services that you should expect from a VoIP-based business phone system.

active passive voice diagram  business VoIP,Ziff Davis,phone system,VoIP telephony,VoIP,call routing,data integration linking,automated call distribution,audio and video conferencing,interactive voice recognition,IVR Read More