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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 activities can be associated with hyperlinked to case or service request records

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » activities can be associated with hyperlinked to case or service request records

The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?


Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

activities can be associated with hyperlinked to case or service request records  Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed? Originally published - March 19, 2007 No organization can use its information to improve performance and productivity if most of its content is locked away in departmental silos that don''t communicate with each other. Organizations should look to creating self-service models as delivery systems for the content within these different silos, for internal as well as external use. From an internal Read More

Planning Horizon of a Technical Personnel Management System


Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

activities can be associated with hyperlinked to case or service request records  Horizon of a Technical Personnel Management System Introduction Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful. In the first part of this series, I discussed the features of such system. In this final part, I will focus on the system''s planning horizon and possibilities. The planning Read More

What Keeps EAM/CMMS Away From PLM?


Today, many assets are designed and manufactured with the help of product lifecycle management (PLM) tools and systems, which contain highly valuable product definition information for enterprise asset management (EAM) and computerized maintenance management system (CMMS) operations. That being said, if there is a way to tie the two systems (EAM and PLM) together, the result will be beneficial

activities can be associated with hyperlinked to case or service request records  Keeps EAM/CMMS Away From PLM? Today, many assets are designed and manufactured with the help of product lifecycle management (PLM) tools and systems, which contain highly valuable product definition information for enterprise asset management (EAM) and computerized maintenance management system (CMMS) operations. That being said, if there is a way to tie the two systems (EAM and PLM) together, the result will be beneficial to original equipment manufacturers (OEMs), asset owners, and third-party Read More

Major Vendors Adapting to User Requirements


SAP and Microsoft have finally realized that their products will increasingly be evaluated by how well they interconnect, how flexible they are, and how intuitive their user interfaces are. However, these trends have already been incorporated by lesser-known vendors.

activities can be associated with hyperlinked to case or service request records  Vendors Adapting to User Requirements SAP and Microsoft Meet Halfway in Mendocino It is small wonder that the market leaders and largest players have recently had a sudden epiphany concerning user requirements. They have finally realized that they will increasingly be evaluated by how well their products interconnect and interoperate, how intuitive their user interfaces are, and how easily new enterprise-wide business processes (workflows) can change to meet the needs of ever changing working Read More

TEC Helps Companies Compare, Select, and Evaluate Health Care Information Management Systems


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Health Care Information Management Systems (HCIMS) Evaluation Center, to help health care professionals, consultants, and decision makers compare the most qualified HCIMS systems based on their own, unique priorities.

activities can be associated with hyperlinked to case or service request records  Helps Companies Compare, Select, and Evaluate Health Care Information Management Systems TEC Helps Companies Compare, Select, and Evaluate Health Care Information Management Systems Montreal, Canada (PRWEB) - February, 14 2006 Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Health Care Information Management Systems (HCIMS) Evaluation Center, to help health care professionals, consultants, and decision makers compare the most qualified HCIMS systems based on Read More

Take HR to the Next Level: Engage Your Employees to Drive Better Business Value


Human resources (HR) professionals know how critical people are to business success. But what’s more elusive is how to unlock the true potential of people. This discussion focuses on the interrelated topics of people, work and culture, and some new approaches to optimizing all three.

Workforce science analytics can help determine what talent to recruit and hire and also how to deploy, develop, and engage them and help them be successful. Social cooperation tools can help employees connect with one another, learn from one another, and collaborate with customers and business partners to get their work done with better results. By cultivating an engaging culture that’s aligned with business strategies, organizations can enable employees to increase their efficiency, productivity, and agility. In short, companies are starting to use talent analytics and social collaboration tools to take an employee-centric strategic results that yields better business results.

Moderated by Barbara Lombardo, Partner and North America Talent & Change Practice Leader, IBM Global Business Services, this discussion features Tony Coe, Director of Culture Research and Consulting, IBM Smarter Workforce; Chris Broderick, Director of Workforce Analytics and Consulting, IBM Corporation; and Doug Grant, Director of Total Rewards and Organizational Analytics, Johnson & Johnson.

activities can be associated with hyperlinked to case or service request records  HR to the Next Level: Engage Your Employees to Drive Better Business Value Human resources (HR) professionals know how critical people are to business success. But what’s more elusive is how to unlock the true potential of people. This discussion focuses on the interrelated topics of people, work and culture, and some new approaches to optimizing all three. Workforce science analytics can help determine what talent to recruit and hire and also how to deploy, develop, and engage them and help them be Read More

How to Respond Faster to Customer Feedback


What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

activities can be associated with hyperlinked to case or service request records  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

activities can be associated with hyperlinked to case or service request records  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

activities can be associated with hyperlinked to case or service request records  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More

6 Reasons to Switch to Cloud-based Expense Management


Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies.

activities can be associated with hyperlinked to case or service request records  Reasons to Switch to Cloud-based Expense Management Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies. Read More

The How-to Guide to Optimizing Your Professional Services Organization


Consultants spend considerable time thinking about their clients’ businesses, discussing key elements of their strategy and business model. But the professional services (PS) executive team also needs to manage the tactical and operational activities of the PS organization. This document represents key aspects of a PS management routine that will help streamline your focus and heighten your ability to execute.

activities can be associated with hyperlinked to case or service request records  the tactical and operational activities of the PS organization. This document represents key aspects of a PS management routine that will help streamline your focus and heighten your ability to execute. Read More

Leveraging Employee Surveys to Influence Business Performance: Why the Employee Engagement Construct Is Important to Business Leaders


It is critical to have an understanding of how an organization’s investment in its talent management initiatives is returned, whether it influences the bottom line or other performance measures of an organization. An understanding of this return on investment (ROI) enables an organization to align its efforts for human capital management initiatives with those that can have the most influence on performance outcomes. It also helps the organization to prioritize its resource allocation efforts.

Employee survey responses can provide a valuable lens through which business outcomes and ROI perspectives can be clarified.

A significant body of research has emerged over the last couple of decades documenting the linkage between organizational and leadership practices and important business outcomes such as customer satisfaction and business performance. The more an organization displays a strong orientation toward serving the customer, places a clear emphasis on the quality of products and services, verifies that employees are well trained, and involves them in decision making, the more aligned employees are to the goals of the organization, the more cooperative their teamwork, the less likely they are to voluntarily resign, and the higher their engagement. Under these conditions, they are better positioned to deliver the organization’s value proposition and thus achieve organizational goals.

Studies show that improvements in employee engagement produce measurable improvements in business metrics. Read this white paper to learn why the employee engagement construct is so important to business leaders today.

activities can be associated with hyperlinked to case or service request records  Employee Surveys to Influence Business Performance: Why the Employee Engagement Construct Is Important to Business Leaders It is critical to have an understanding of how an organization’s investment in its talent management initiatives is returned, whether it influences the bottom line or other performance measures of an organization. An understanding of this return on investment (ROI) enables an organization to align its efforts for human capital management initiatives with those that can have Read More

Taking Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0


It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the technology altogether. The selection and implementation of enterprise social software solutions and real-time collaboration solutions requires careful thought, consideration, and planning. Find out more, in this IBM white paper. Download now.

activities can be associated with hyperlinked to case or service request records  enterprise 2.0,web 2.0,enterprise social software solutions,real-time collaboration solutions,what is web 2.0,web 2.0 technologies,web 2.0 templates,web 2.0 logos,web 2.0 websites,web 2.0 tools,web 2.0 design,web 2.0 expo,enterprise social software,what is enterprise 2.0,web 2.0 sites Read More