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Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

activities can be associated with hyperlinked to case or service  Network Optimization: Achieving Success in Field Service Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » activities can be associated with hyperlinked to case or service


The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

activities can be associated with hyperlinked to case or service  best customer service software,customer experience index,customer service management,customer service management course,customer service management courses,customer service management definition,customer service management degree,customer service management plan,customer service management skills,customer service management software,customer service management system,customer service management training,customer service software,customer service software free,customer service software open source Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

activities can be associated with hyperlinked to case or service  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

activities can be associated with hyperlinked to case or service  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

activities can be associated with hyperlinked to case or service  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...
Lynx to Donate Advanced Messaging to Linux Open-Source Community
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating

activities can be associated with hyperlinked to case or service  dedicated linux server,ipam software,dns appliance,blue cat networks,ip address management tool,dhcp appliance,ip address management,ipam winconnect,ipam tool,dns appliances,proteus ipam,network ip management,blue cat network,ipam solution,ip address management software Read More...
The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP
Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise

activities can be associated with hyperlinked to case or service  IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators. Read More...
Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues
Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and

activities can be associated with hyperlinked to case or service  to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and distributors must keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion. Read More...
How to Unbalance Your Scorecard to Better Measure Business Performance
The Balanced Scorecard is one of the most popular methodologies for measuring business performance, with a view to enhancing it. First made popular in the early

activities can be associated with hyperlinked to case or service  worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. To gain a complete view of an organization’s performance, the scorecard considers four main perspectives: The Financial. This perspective consists of traditional financial data measurements: return on investment (ROI), revenue, cost-benefit, etc. The Customer. Different measures of customer satisfaction and Read More...
How to Adapt to Changing Consumer Behaviors
Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you

activities can be associated with hyperlinked to case or service  agile commerce,customer engagement,e-commerce platform,agile commerce strategy,cross-channel retail strategy,agile commerce solution,cross-channel commerce platform Read More...
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Three: Market Impact
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises or ~$14 billion in revenue

activities can be associated with hyperlinked to case or service  comes from installed base activities (i.e., support contracts & maintenance, upgrades, payroll services, training, etc.). Moreover, in addition to the first half of fiscal year 2003 migration statistics (i.e., 29% of all new MAS 90 customers have migrated from Peachtree and, even surprisingly, 14% of all new MAS 500 customers have leaped' from Peachtree, while 4% of all SalesLogix customers have formerly used ACT! and 19% of new MIP Fund Accounting Pro customers have migrated from Peachtree), more than Read More...
Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure
When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching

activities can be associated with hyperlinked to case or service  IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and prepar Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

activities can be associated with hyperlinked to case or service  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

activities can be associated with hyperlinked to case or service   Read More...

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