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CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

activities for what goes together  processes are built around activities and issues such as billing, fraud detection , and equipment management, and these companies are pondering how better to organize around bringing aboard a new customer. Consider, for example, the process of signing up for a digital subscriber line (DSL)  service. The customer calls into the contact center, which confirms the customer order, thereby touching the provisioning system. Then, the agent schedules an engineer and installation (including parts), which Read More...
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Documents related to » activities for what goes together


SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

activities for what goes together  are shedding non-core business activities like warehousing and distribution. We specialize in making distribution easy for them. Richard Beeny, Co-founder and Chief Executive Officer of LifeScience Logistics Today, biotechnology is the fastest-growing healthcare industry segment. It has created more than 200 new therapies and vaccines, including products to treat cancer, diabetes, HIV/AIDS, and autoimmune disorders, and has deployed more than 400 drugs and vaccines in clinical trials, making their way Read More...
CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know
When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex

activities for what goes together  all value chain cross-enterprise activities. Finally The customer ecosystem we live in now has created a dramatic change in how business has to be conducted. The customer's experience with your product, services and you is now of paramount importance to your customer retention and continuing revenue growth. If extending your value chain isn't seamless and you don't recognize that your partners, vendors/suppliers and employees play a vital role in making sure that customer value is both recognized and Read More...
Ariba Goes Vertical: No Pain, Much Gain
Ariba, a leader in E-procurement software and market management, pays $1.86 billion in stock to acquire TRADEX, a vendor of software that lets its customers

activities for what goes together  markets for Ariba's marketplace activities. For every industry in which a vertical market offers specialized products, there is still a need for the same old cleaning supplies, copy paper and carpet protectors. There will be strong incentive for any company wanting to build a vertical market to use Ariba's forthcoming solutions to get what should be painless access to both the special products and the mundane ones. With TRADEX under its belt, Ariba can help its customers roll out vertical markets by the Read More...
Cloud ERP for Manufacturing: 6 Considerations
There is no shortage of cloud-based enterprise resource planning (ERP) software offerings nowadays, for almost any vertical manufacturing market segment. But

activities for what goes together  For instance, some compliance activities may require dedicated servers, but cloud solutions generally rely on shared server power. Certain compliance legislation may even require information storage and processing to be internal. Security concerns. Despite the tremendous efforts of cloud providers to minimize security concerns, this remains one of the strongest impediments to the adoption of cloud-based ERP systems. Cloud application vendors argue that the security level of SaaS is even higher than for Read More...
Epicor for Service Enterprises: ERP for Services (Non-manufacturing) Competitor Analysis Report
The enterprise resource planning (ERP) for services knowledge base is appropriate for organizations in service-oriented industries. It consists of enterprise

activities for what goes together  for Service Enterprises: ERP for Services (Non-manufacturing) Competitor Analysis Report The enterprise resource planning (ERP) for services knowledge base is appropriate for organizations in service-oriented industries. It consists of enterprise-wide integrated information systems that manage the operations, services, and resources of non-manufacturing organizations. Read More...
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 2
Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event. Still, while it might appear that Ariba is

activities for what goes together  2012: What Was Jolly Good (and What Could Improve) - Part 2 Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event . Still, while it might appear that Ariba is firing on all cylinders, as is typically the case, Ariba is not all things to all people and no company is without issues. Thus this post will discuss some challenges and related rooms for improvement. To date, Ariba has been offering a focused solution and this strategy is working. Read More...
ERP System for Health Care
A U.S.-based regional healthcare support network turned to TEC for help selecting a distribution enterprise resource planning (ERP for distribution

activities for what goes together  System for Health Care A U.S.-based regional healthcare support network turned to TEC for help selecting a distribution enterprise resource planning (ERP for distribution) solution for its medical supply and equipment sales division, including a financials module to be used by other divisions. Read More...
Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Industries Competitor Analysis Report
The Discrete ERP Knowledge Base will help those involved in manufacturing and other industries, research vendors that support a range of production capabilities

activities for what goes together  & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Industries Competitor Analysis Report The Discrete ERP Knowledge Base will help those involved in manufacturing and other industries, research vendors that support a range of production capabilities such as production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management modules. Read More...
Rootstock ERP for SMB Certification Report
Rootstock by Rootstock Software is now TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP

activities for what goes together  ERP for SMB Certification Report Rootstock by Rootstock Software is now TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The Rootstock solution is natively built on the Salesforce platform, and thus takes advantage of everything the platform has to offer—from global search, to industry leading security, to reporting and dashboards, to mobile support for any mobile platform. Download the Rootstock Read More...
Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

activities for what goes together  100 Standard ERP (v. 4.5) for ERP for Services Certification Report Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
On-Demand Software for BPM: Now Ready for Enterprise Adoption
Planning, forecasting, and reporting are among the business processes that, if strengthened with analytic software, can help companies improve their performance

activities for what goes together  Demand Software for BPM: Now Ready for Enterprise Adoption Planning, forecasting, and reporting are among the business processes that, if strengthened with analytic software, can help companies improve their performance. Due to time and expense of implementation, many mid-sized have been slow to aggressively adopt business performance management (BPM) solutions. See how on-demand BPM software is a low-cost, low-risk BPM solution that is likely to lead to an “early payback.” Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

activities for what goes together  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More...
Core PLM for Process Industries
The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers

activities for what goes together  PLM for Process Industries The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, recipes, formulas, production processes, design tools, document management, and collaboration. Read More...
The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

activities for what goes together  Service Equation: 4 Keys for IT to Create Value for the Business IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services. Read More...

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