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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

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ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » admin dfd level 1


Mid-market ERP Vendors Leveraging (and Occasionally Outdoing) Microsoft’s “Plumbing” - Part 1
My recent blog post on what 2010 might have meant to Microsoft’s business solutions reflected on the highly publicized mid-2010 launch of Microsoft Office 2010,

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LeveragePoint Adds Value to B2B Pricing - Part 1
TEC’s in-depth 2011 article not only described the opportunities inherent in the business to business (B2B) pricing software market, but also ascertained that

admin dfd level 1  the platform has an administration module and a set of underlying functions that are shared across modules. The Administration module enables account management, group management, sharing privileges, and management of Value Driver Libraries and Data Libraries. Common Functionality provides the following functions that are available across multiple modules: Data & Data Library Management Value Driver and Value Driver Library Management Social Collaboration: Commenting and Content Rating Search Read More...
To ERP or Not to ERP, that Is the C-level Question
Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP

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The Importance of Plant-level Systems
The information technology (IT) environment in manufacturing is facing a dramatic change. Traditional systems must evolve to support near real time

admin dfd level 1  plant mangement,enterprise resource planning,ERP,quality assurace,manufacturing execution systems,MES,online transaction processing,OLAP Read More...
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

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Some Belated Insights from, well, Deltek Insight 2010 - Part 1
The month of May is usually the high season of software vendors’ conferences, but mid-May 2010 was a bit extreme: I was invited to four major user

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Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1
Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge by Dell Computer. This note assess

admin dfd level 1  hardware integration,hardware migration,hardware migration plan,hardware software,internal migration,migration,migration policy,migration routes,migration software,migration to new hardware,update hardware Read More...
IFS Bucking the Trends - Part 1
IFS is a public business software company (listed on the Stockholm Stock Exchange) founded in 1983 with headquarters in Linkoping, Sweden and with US$362

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Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

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PeopleSoft Building Muscles To Overcome The Rough Patch Part 1
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million

admin dfd level 1  work crews; and reduce administration costs by providing self-service access to online support services. PeopleSoft CRM for Insurance should deliver functionality to manage all lines of insurance including property and casualty, life and health. The solution will model insurance policy relationships, providing a comprehensive view of a customer's insurance portfolio — from claim to billing to payment, while self-service capabilities will give customers online access to product information, policy quick Read More...
Case Study: SAP Business One Making The Difference For Source 1 Enterprises
For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and

admin dfd level 1  business one,business one reseller,leading business one,business one software,business one solution,business one financial,business one applications,business one certification,business one tutorial Read More...
Lean Manufacturing: Part 1
With all the discussion, books, Web sites, and other materials on the topic of lean manufacturing, it's hard to know which resources are credible@much less

admin dfd level 1  lean manufacturing, lean principles, lean practices, inventory control, lean process ERP Read More...
A Tale of a Few Good SCM Players - Part 1
Throughout the late 1990s and the mid-2000s, Manhattan Associates was the epitome of a well-managed supply chain management (SCM) software company in terms

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Dell Takes Over the #1 Spot in the U.S. PC Market
Dell Computer takes #1 position in US PC market share, passing Compaq.

admin dfd level 1  hardware integration,hardware migration,hardware migration plan,hardware software,internal migration,migration,migration policy,migration routes,migration software,migration to new hardware,update hardware,dell Read More...

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