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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 advanced help desk


Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

advanced help desk  functions applicable to more advanced users, such as Excel pivot tables and PowerPoint charting. The value of these new features and functions is likely reflected in the positive responses to the statement about the end user’s ability to more easily create high-quality documents. 2. Many organizations experience a short-term decline in end user productivity, but believe the benefits outweigh the challenges. Though respondents were generally positive about the benefits associated with the Fluent user

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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CICS


CICS.com is a developer partner, an advanced business partner and an “Optimized” member of IBM PartnerWorld Industry Network (PWIN) for Wholesale Distribution. CICS.com to provide products and services for multi platform IT procurement solutions, including enterprise hardware, software, storage, connectivity, outsourcing, timeshare, help desk, professional services, financial services, global M&A and investment banking services.

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Intel Chip Shortage Continuing


Intel Corporation has yet again been unable to meet the shipment requirements of a major PC manufacturer. This time it is Dell, one of Intel's strongest allies.

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PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News


PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future, its direct competitors are far from feeling easy.

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QAD Continues to Wade Through Red Ink


QAD, one of the leading ERP vendors, announced a number of product and alliance initiatives during its annual user conference in May. However, yet another saga in the tale of their expensive R&D operation was included in the report.

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Salesforce.com Wants to Help You Transition to a Customer Company


Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software

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Sage 100 Advanced ERP


Sage MAS 200 ERP is suited for companies with 10 to 500 employees, this software offers features in accounting, financial reporting, distribution, manufacturing, and e-business management. A client/server platform allows for remote access support and is available on the Microsoft SQL Server platform. The core accounting features modules in A/P, A/R, Bank Reconciliation, FAS Asset Accounting, G/L, and Magnetic Media Reporting. The FAS Asset Accounting module allows for tracking of the firm's tangible assets in addition to automatically calculating depreciation. This special feature may be completely customized as per user needs.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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BMR Tones Up Sales Performance with Advanced Analytics


Bio Medical Research (BMR) was replacing its core enterprise resource planning (ERP) solution, and saw this as an opportunity to enhance its business analytics capabilities. And as a midsized business, BMR wanted to find an affordable solution that would offer enterprise-class functionality. Download this case study to learn about the way IBM Cognos Express helped BMR tone up its sales performance with advanced analytics.

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(Software and Human) Help Wanted in Overwhelmed Retail Stores


My recent series on Quantum Retail presented the many difficult merchandise range and assortment planning issues that retailers face, and the ensuing tough decisions that they have to continually make in that regard. But a lesser-known fact is that even though retailers spend multiple billions of dollars on planning activities and supporting tools to bring customers to their stores, they only

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Why PLM Couldn’t Help You During An Economic Downturn?


Shorter time-to-market, higher product development efficiency, better product quality, and lower product costs are often associated with the benefits of adopting product lifecycle management (PLM) systems. When there is an economic downturn, these benefits seem to be more desirable. However, a recent poll (CIMdata Online Polls, presented near the end of CIMdata PLM Industry Summary, 28 May 2010

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