Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
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2008 (which is another advantage of the SaaS development, i.e., the frequency of new releases), Webcom will be adding several new features, such as visual workflow/process designer, rules and conditions, escalations, service level agreement (SLA) tiers, field dependencies, scheduled events, analytics (graphs, charts, trends), etc. Features like Web Services application programming interface (API) , support for personal digital assistant (PDA) and other mobile devices, case and task interdependencies,