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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 advantages disadvantage customer relationship management crm


Comprehensive ERP and Financial Management for a Manufacturing Competitive Advantage
Manufacturers face a challenging environment with scarce credit, pricing pressures, and increasing costs. Critical to success is an enterprise resource planning

advantages disadvantage customer relationship management crm  System | Financial Management Advantages | Audit System for Manufacturer | Accounts Receivable System | Manufacturer Automation | Financial System Integration | Credit Collection Management for Manufacturing Industry | What is a Comprehensive ERP | Plex Online Offers Enterprise Resource Planning Functions | Plex Online SaaS ERP | Plex Online Manufacturing ERP Software | Plex Online ERP System | Plex Systems | Plex Online White Paper | TEC White Papers |

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


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