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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 advantages disadvantages of sap crm


State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

advantages disadvantages of sap crm  roster. Some of the advantages and disadvantages of implementing on-premise HRIS in the SMB space are summarized in the table below. Some Facts about On-premise HRIS While on-premise implementation requires a large up-front investment, over time it generally provides a good return on investment (ROI) . On-premise has fundamental limitations (see Figure 1) in addition to cost and technical disadvantages. On-premise applications provide greater integration capabilities, easier customization, and tailored

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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ERP applications are designed to optimize an organization’s underlying business processes — primarily accounting/financial, manufacturing, distribution, and human resources/payroll. This note identifies current trends in the ERP market that we believe are the direct consequence of vendors’ attempts to 1) resolve current ERP functional and/or technological deficiencies, and/or 2) expand software sales both within their existing and potential customer bases.

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BPM Product Review: SAP BusinessObjects Planning and Consolidation


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Implementing Enterprise Resource Planning: Lessons Learned from the Front


Successful enterprise resource planning (ERP) implementations can force organizations to reevaluate their business practices and processes, create a higher understanding of the need for data accuracy, and enable a more effective data-sharing environment. However, such high-level benefits require a new approach to project implementation—one that applies the lessons of the past to reinvent the systems of the future.

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ERP Selection Facts and Figures Case Study - Part 2: Qualitative Assessments and Analysis


This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client. Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC learned as a result of the selection engagement.

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SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value


Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value.

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CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?


Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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Zoho Advances Its CRM Solution with Zoho CRM Document Library


Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document

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How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

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