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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

advantages of a large customer base  harmonized processes. With these advantages, companies can navigate this turbulent economic storm with greater discipline while positioning themselves to thrive and win when the financial seas fall calm. About the Authors Chakib Bouhdary is chief value officer of SAP AG. He is the founder of SAP's value engineering framework. His mission is to make every SAP customer a best-run business. Over the past six years, he has built a world-class organization of professionals that is focused on creating value Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » advantages of a large customer base


Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

advantages of a large customer base  marketing, inventory management, etc. Advantages of a Single Database Approach Information within an organization is typically isolated in software packages that are utilized to perform specific functions (ERP, CRM, Knowledge Management, etc...). There is usually no easy method to allow such platforms to share information without complicated integration issues arising. Implementing a solution that an entire organization can operate from (off of one database) ensures that all information is accessible to Read More...
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

advantages of a large customer base  can leverage their inherent advantages of flexibility and customer intimacy to create a more personalized experience for their customers. While technology permits sophisticated databased marketing and promotions, small independents are still the best poised to get to know their customers individually as they are often a personal part of their lives. Knowledge of customers' birthdays, favorite colors, time of day they like to shop, and other information is not just pleasantry any more. It can be an Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

advantages of a large customer base  customer interaction. Although the advantages of VSS are well known, many enterprises have not capitalized on the current technological advances and best practices in voice technology. The architectural limitations that once plagued this space have matured into an open standards-based paradigm allowing for a truly enterprise-wide infrastructure. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

advantages of a large customer base  recap, major potential hosting advantages include More predictable, fixed costs for the customer. With the on-demand setup, users will pay only for software that is actually used, which changes with variable demand. Reduced setup and configuration time, limited customization, and greater operational simplicity (Web-based applications are inherently mobile), which should be attractive to new, start-up businesses and business units, which will also be able walk away at will The fact that all upgrades are Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

advantages of a large customer base  Data Integration: A Primer Originally published - August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Read More...
Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way
When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to

advantages of a large customer base  Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way When we left Jim , it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” ( See Part I of this series .) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him the big bucks. He Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

advantages of a large customer base  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date

advantages of a large customer base  ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date on everything from the latest technologies and regulatory requirements, to industry certifications, best practices plus job-specific and leadership skills. Download this white paper to learn how to construct the business case to justify the purchase of an Read More...
Customer Chemistry


advantages of a large customer base   Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

advantages of a large customer base  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

advantages of a large customer base  a Portal...AND It;s a Gateway It’s a Portal... AND It's a Gateway C. McNulty - May 12, 2000 Event Summary In April America Online [NYSE: AOL], the world's leading interactive services company, and Gateway [NYSE: GTW], the country's leading seller of consumer PCs by revenue, unveiled a groundbreaking family of specialized Internet appliances featuring Instant AOL that will deliver AOL's content, features, and services to consumers in every room of their homes. Advancing the AOL Anywhere strategy, Read More...
Achieve a Complete Business Picture with a BI Dashboard
With the right business intelligence (BI) solution, any enterprise can improve performance, decrease time to market, analyze and forecast data, and achieve

advantages of a large customer base  ElegantMicroWeb,business intelligence,white papers,ElegantJ BI,dashboards,bi dashboards,business intelligence dashboards Read More...

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