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Out-of-the-box Integration
Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT pockets? Duplication of data can be eliminated with the right electronic document management system (EDMS). Discover how an EDMS can be integrated with other core business applications to replace paper files and documents, driving efficiency and managing IT costs.
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1/20/2006 10:45:00 AM
The eG Integration Console
While many monitoring frameworks support commercial applications and application infrastructures, very few offer organizations the capacity to manage the custom application components that are inevitably a part of their infrastructure. But as these applications tend to be the most critical components of the target infrastructure, a framework that cannot provide insight into these ultra-critical components is offering severely limited value.
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3/23/2007 4:54:00 PM
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Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating support costs.
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A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.
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7/3/2003
A 5-step Telecom Expense Management Strategy
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent on processing orders and invoices. Maximizing the potential of a telecom system requires a data-driven approach. Find out how Map-To-Win is helping businesses do just that.
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2/14/2008 2:18:00 PM
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During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either
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10/5/2005
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Find out in CRM Without Compromise: A Strategy for Profitable Growth.
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24-08-2010
Empowerment as a Growth Strategy
If there's one constant in any business today, it's pressure. And dealing with pressure can lead managers toward the temptation of taking complete control. However, this often stifles the one element that enables companies to break away from the pack: employee-driven innovation. Learn why empowering your customer-facing employees is the new path to achieving extraordinary, sustainable results—and find out how to do it.
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